Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
JOB DESCRIPTION:
This is an excellent opportunity for a motivated, organized and polished individual to apply their bookkeeping, administrative and office management skills in a pleasant setting. The ideal candidate will be extremely fluent with computer programs as well as a great communicator. They will be excellent at multi-tasking small and large tasks with extreme attention to detail. They will have a pleasant and professional demeanor with excellent interpersonal skills.
This person reports directly to upper management and can provide support to the whole office. They will be a core team member in getting a variety of tasks accomplished with a focus on Accounts Payable.
We offer great benefits, a work/life balance and a wonderful team environment in a beautiful office space!
SKILLS:
Organized
Multi Tasker
Stampli / Intacct A
Work independently
Team Player
Confidential
Flexible
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0 Top Contact Center Executive jobs found in Paramus, NJ area