Top Contact Center Executive jobs in Peoria, IL

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Office Assistant (Legal Secretary)
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Executive Office Assistant (Legal Secretary)

    Employment Type: Full-Time, Entry Level

    Department: Legal


    As a CGS Legal Secretary you will support a federal agency in performing moderately complex litigation support tasks. You will support a wide range of litigation support tasks like reviewing and analyzing case materials, indexing and acquiring case files from databases, answering phone lines, and numerous other relevant tasks.


    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success:

    - Performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as

    - financial records, health care materials, and other litigation files;

    - detailed indexing of case files;

    - drafting procedures for accomplishing litigation support assignments;

    - document acquisition related tasks;

    - and conducting database searches.

    - Proofreads and edits deliverable products.

    - Answers phones for Senior Executive Officers

    - Arrange travel using a proprietary database for Senior Trial Attorneys;

    - writes memos, letters,

    - creates PowerPoint Presentations,

    - generates complex spreadsheets,

    - downloads PDFs and saves to the network,

    - creates a folder on the network and unzips files.


    Qualifications:

    - At least two years of word processing experience, including one year of litigation support experience.

    - Must be able to type at a minimum rate of 65 wpm with an accuracy rate of 95%.

    - High school diploma or GED required.

    - Excellent oral and written communication skills required.

    - The ability to produce highest quality work under extreme pressure very important.  

    - Must be a US Citizen.  

    - Must be able to obtain a Public Trust Clearance.


    Ideally, you will also have:

    - Legal Secretary Certificate

    - Undergraduate Degree


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com



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  • 23 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 11 Days Ago

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Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role More specific title would be a Knowledge Specialist. Other titles are Content Writer, Contact Center, Trainer, Teacher provide self help contents monitor data Top Skills Knowledge of Microsoft Wo...
  • 16 Days Ago

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Executive Director - Children's Advocacy Center
  • County of McLean, IL
  • Mc Lean, IL FULL_TIME
  • Position Announcement Title: Executive Director, Children’s Advocacy Center (CAC) Starting Salary: $70,488.02 - $77,563.20 Position Status: Full Time POSITION SUMMARY The Executive Director of the Chi...
  • 23 Days Ago

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Outside Parts Sales Executive
  • JX Truck Center
  • Morton, IL FULL_TIME
  • DescriptionJX Truck Center - Morton is a subsidiary of JX Enterprises, Inc. We have 25 dealerships in 4 states: Illinois, Indiana, Michigan, and Wisconsin. As of this posting, the Morton branch has ap...
  • 25 Days Ago

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Administrator | Executive Director
  • El Paso Health Care Center
  • El Paso, IL FULL_TIME
  • Administrator (Executive Director) El Paso Health Care Center – El Paso, IL If you want to work for a company that truly values and appreciates its employees, join El Paso Health Care Center! We are s...
  • 14 Days Ago

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0 Top Contact Center Executive jobs found in Peoria, IL area

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Sr. Manager, Solution Architect- Workday
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Manager, Solution Architect- Workday People Tech is lea...
  • 4/19/2024 12:00:00 AM

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Service Advisor>
  • Tesla, Inc.
  • Bloomington, IL
  • Tesla, Inc. - Vehicle Service [Auto Service Technician] As a Service Advisor at Tesla, Inc., you'll: Answer phone calls,...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health LLC
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 4/15/2024 12:00:00 AM

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Staff Nurse I - (UICOMP Pediatrics)
  • University of Illinois at Chicago
  • Peoria, IL
  • Staff Nurse I - (UICOMP Pediatrics) Hiring Department: Pediatrics Location: Peoria, IL USA Requisition ID: 1022334 Posti...
  • 4/15/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 4/15/2024 12:00:00 AM

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Lead Offensive Security Operator, Purple Team
  • Capital One
  • Peoria, IL
  • Center 3 (19075), United States of America, McLean, Virginia Lead Offensive Security Operator, Purple Team At Capital On...
  • 4/15/2024 12:00:00 AM

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Sr. Director, Software Engineering - Card Modernization
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Software Engineering - Card Modernization The...
  • 4/15/2024 12:00:00 AM

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Senior Manager, Technical Program Management (Bank Tech)
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Manager, Technical Program Management (Bank Tech) Ar...
  • 4/15/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$226,108 to $370,039
Peoria, Illinois area prices
were up 1.3% from a year ago

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