Top Contact Center Executive jobs in Petaluma, CA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Director--Family Works
  • Center for Volunteer & Nonprofit Leadership (CVNL)
  • Novato, CA FULL_TIME
  • Organization Overview: Family Works employs 25 full and part-time staff members. Family Works has offices in Novato and Santa Clara. Family Works' provide services in 10 counties throughout the Bay Area including; Sonoma, Napa, Marin, San Francisco, San Mateo, Contra Costa, Alameda, Santa Clara, Santa Cruz, and Monterey Counties. For over 40 years, Family Works has provided Independent Living Skills and Parenting Support Services for adults with disabilities: Independent Living Skills (ILS) motivate individuals to enhance their social skills and their interactions with their families, work environment, and community resources at large. Parenting support services (PSS) enhance each parent’s ability to promote their own and their children’s cognitive, emotional, physical, and social development.

    Mission: Family Works provides compassionate, effective, and affordable services that build essential parenting and life skills for people with cognitive disabilities.

    Vision: We envision a day when all people with cognitive disabilities can achieve their fullest potential to live independent and fulfilling lives.

    Family Works Core Values:

    Client Focused. Our individualized services are driven by joint goal-setting with clients to improve their lives.

    Excellence. Our staff are innovative, forward thinking, and use established, well-researched techniques to provide the highest quality services.

    Inclusivity. Our staff is diverse and culturally sensitive to better serve, understand, communicate with, and effectively interact with all individuals.

    Collaboration. Our staff works with community partners to create lasting improvements for our clients and communities.

                Please visit https://www.familyworks.org for more information.

     

    Reporting:  Reports to the Board of Directors. Oversees full-time and part-time staff, as well as external contractors, consultants, and volunteers.

     

    Role Overview: Reporting to the Board of Directors, the Executive Director (ED) will have overall strategic and operational responsibility for Family Works’s successful execution of its mission.

     

    The ED will lead the organization with particular focus on the following priorities:

    ●      Monitoring and aligning programs to meet evolving community needs and deliver the strategic plan

    ●      Optimizing the use of financial and human resources for efficiency and achievement of declared goals

    ●      Ensuring financial sustainability through a sound revenue generation plan and strong collaboration with the Board on financial stewardship

    The Search Committee seeks candidates that best match the core requisites for this position and as such, welcomes applicants that have professional experience in the private sector with proven transferrable skills and open to cross-sector onboarding, training, and coaching.

  • 12 Days Ago

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Special Education Teacher (Remote) (CA APPLICANTS ONLY) )
  • Executive Functions, Inc
  • Petaluma, CA PART_TIME
  • *We currently do not have any open positions but please apply and we will get back to you if an opportunity becomes available and we think that there might be a fit! PLEASE READ THE FULL JOB DESCRIPTI...
  • Just Posted

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Adult Special Education Teacher (Remote) (CA APPLICANTS ONLY) )
  • Executive Functions, Inc
  • Petaluma, CA PART_TIME
  • *We currently do not have any open positions but please apply and we will get back to you if an opportunity becomes available and we think that there might be a fit! PLEASE READ THE FULL JOB DESCRIPTI...
  • Just Posted

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Insurance Defense Attorney - Now Hiring
  • Sea Wolf Executive Search
  • Novato, CA FULL_TIME
  • Job DescriptionWe are seeking an Insurance Defense Attorney to become a part of our team! You will represent clients in legal proceedings, draw up legal documents and advise clients on legal transacti...
  • 1 Day Ago

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Teaching Assistant
  • Executive Clinical Solutions LLC dba Subzz...
  • Nicasio, CA FULL_TIME
  • Benefits/Perks Competitive Compensations Career Advancement Opportunities Great Work Environment Job Summary We are looking for an energetic teaching assistant to join our team! You will be assisting ...
  • Just Posted

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Rohnert Park Costco - TOP Sales Rep Needed + Commission
  • DR Demo
  • Rohnert Park, CA PART_TIME
  • WE ARE CURRENTLY HIRING FOR THE ROHNERT PARK COSTCO LOCATION!Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selli...
  • 16 Days Ago

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0 Top Contact Center Executive jobs found in Petaluma, CA area

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Part-time Customer Service Representative
  • Suburban Propane, LP
  • Santa Rosa, CA
  • > > **Part-time Customer Service Representative** **Santa Rosa , CA** **JOB ID: 6858** **JOB CATEGORY: Customer Service*...
  • 4/24/2024 12:00:00 AM

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Private Client Advisor
  • Main Street Research
  • Sausalito, CA
  • Main Street Research is a privately held, registered investment advisor serving a select group of individuals and instit...
  • 4/23/2024 12:00:00 AM

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Customer Service Specialist
  • Transdev North America
  • San Francisco, CA
  • Customer Service Specialist San Francisco , California **Overview** This is an important clerical support position in th...
  • 4/21/2024 12:00:00 AM

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Service Advisor
  • Toscalito Tire
  • Corte Madera, CA
  • Overview: Toscalito Tire & Automotive - y our one-stop, on-the-spot auto service headquarters, for a complete line of qu...
  • 4/21/2024 12:00:00 AM

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Sheriffs Service Assistant (COM)
  • Vets Hired
  • Sausalito, CA
  • About the job Sheriffs Service Assistant (COM) Provide work direction and guidance to less experienced employees. Sherif...
  • 4/21/2024 12:00:00 AM

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Customer Service Representative
  • Bunzl Distribution NA
  • Fairfield, CA
  • ** Customer Service Representative** **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUST...
  • 4/21/2024 12:00:00 AM

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Academic Records Specialist, Student Service Professional II
  • California State University
  • Sonoma, CA
  • Academic Records Specialist, Student Service Professional II Job no: 536179 Work type: Staff Location: Sonoma Categories...
  • 4/20/2024 12:00:00 AM

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Private Client Advisor
  • Main Street Research
  • Sausalito, CA
  • Main Street Research is a privately held, registered investment advisor serving a select group of individuals and instit...
  • 4/20/2024 12:00:00 AM

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$263,479 to $431,199
Petaluma, California area prices
were up 2.5% from a year ago

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