Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
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Healthcare is an ever-growing field demanding dedicated, and well-trained individuals. Meadowview Regional Medical Center is now hiring an Executive Administrative Assistant. We offer a positive work environment where personnel work as a team to provide high-quality care.
This position requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
The Executive Assistant/Physician Credential is responsible for the efficient and effective operation of the office of the Administrator and maintains all Administrative Department files, manuals, policies and procedures, bylaws of the Medical Staff. The Executive Assistant/Physician Credentialer maintains up-to-date confidential files on all medical staff and manages the credentialing and reappointment process for each. Other responsibilities will be PRI and Marketing.
Job Type: Full-time
Benefits:
Qualifications:
* High school diploma or equivalent
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