Top Contact Center Executive jobs in Saint Petersburg, FL
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- TCS Tech
-
Pinellas Park, FL
FULL_TIME
-
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - St. Petersburg, FL
Responsibilities:
- Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems.
- Documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests and minimize escalations.
- Represents our customer with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team based environment, and actively participates in achieving team goals.
Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
- General understanding of life and health insurance, annuity, and investment products is a plus.
Behavioral and Leadership Competencies
- Ability to maintain the confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Good verbal and written communication skills.
Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries.
In America, TCS has been one of the two top local recruiters of IT services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support
- 19 Days Ago
- Parc Center for Disabilities
-
Petersburg, FL
FULL_TIME
- DescriptionMission & VisionParc Center for Disabilities has a mission to provide opportunities for children & adults with developmental disabilities to exercise their independence and experience life ...
- 26 Days Ago
- Veterans Health Administration
-
Bay, FL
FULL_TIME
- Come be a part of the VISN 8 Clinical Contact Center/Clinical Resource Hub (CCC/CRH)-the first of its kind in VA providing Veterans 24/7/365 access to virtual care and services! Our Best Place to Work...
- 7 Days Ago
- Top Shelf Productions
-
Saint Petersburg, FL
PART_TIME
- Applicants must complete ALL screener questions to be considered for this position. Are you outgoing, energetic, and reliable? Are you looking for a great part-time job that allows you to interact wit...
- 12 Days Ago
- Shaner Hotel Group
-
Saint Petersburg, FL
PART_TIME,FULL_TIME
- Come work in paradise with the best in the industry! You’re a beverage enthusiast. And with us, you'll get to both refine and showcase your craft of creating cocktails. Join us and grow through opport...
- 1 Month Ago
- Shaner Hotel Group
-
Saint Petersburg, FL
FULL_TIME
- The Servers ensure that the guests have an enjoyable dining experience. The Servers take guest’s orders and serve meals and drinks. The Servers also assist the customers with special requests and FOOD...
- 1 Month Ago
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0 Top Contact Center Executive jobs found in Saint Petersburg, FL area
- PrudentRx, LLC
-
Tampa, FL
- Job Description Job Description The Training Manager of Call Center Operations will direct the design, planning and impl...
- 4/23/2024 12:00:00 AM
- Epsilon
-
St. Petersburg, FL
- Job Description Company Description: Epsilon is the leader in outcome-based marketing. We enable marketing that's built ...
- 4/22/2024 12:00:00 AM
- PrudentRx, LLC
-
Tampa, FL
- The Training Manager of Call Center Operations?will direct the design, planning and implementation of training programs ...
- 4/22/2024 12:00:00 AM
- Raymond James Financial Incorporated
-
Saint Petersburg, FL
- Job Summary Under general supervision, use specialized knowledge and skills obtained through experience and/or training ...
- 4/22/2024 12:00:00 AM
- Epsilon
-
St. Petersburg, FL
- Job Description About this Role Our company is looking for an Associate Client Solutions Manager to help us develop winn...
- 4/20/2024 12:00:00 AM
- Tata Consultancy Services
-
St Petersburg, FL
- Hi, Please find one of the urgent jobs opening and send across your updated resume if you are available. Position- Call ...
- 4/20/2024 12:00:00 AM
- Insurance Administrative Solutions, L.L.C.
-
Clearwater, FL
- * 28-Feb-2022 to 15-Mar-2022 (EST) * Clearwater, FL, USA * Hourly * Full Time *Medical - Dental - Vision - 401K - Basic ...
- 4/20/2024 12:00:00 AM
- Accenture
-
Saint Petersburg, FL
- Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
- 4/19/2024 12:00:00 AM
About Saint Petersburg, Florida
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