Top Contact Center Executive jobs in Salem, OR
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
-
Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities- Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
- Exceeds customer service standards while maintaining peer average call volume.
- Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
- Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
- Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
- Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
- Refers financial products and services and meet established referral goals set by Contact Center Manager.
- Understands the practices of various support departments and the overall impact on customer service and the work flow.
- Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
- May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
- May perform outbound calling to build member relationships.
- Perform other duties as assigned.
- Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
- Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
- Is proficient in arithmetic, ten-key and basic computer skills
- Competently handles a variety of task simultaneously independently.
- Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
- Proficient at researching and analyzing information.
- Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
- Is a quick and thorough learner and competently applies newly learned information.
- Is quick to adopt and support frequent updates and changes.
- Must be detail oriented and skilled in data entry.
- High School Diploma or equivalent
- Preferred one year customer service experience
- Application of basic computer skills
- Preferred previous job duties in a CSR / Customer Service Representative titled position
- Knowledge of financial institutions and bilingual skills a plus
- Experience in the use of general math, experience with ten-key and basic computer skills
- Must have Saturday availability
Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. - 1 Month Ago
Budtender
- Top Crop
-
Corvallis, OR
FULL_TIME,PART_TIME
- Responsibilities:- Provide exceptional customer service to all patrons- Assist customers in selecting and purchasing cannabis products- Educate customers on different strains, products, and consumptio...
- 14 Days Ago
Executive Administrative Assistant Lincoln Community Health Center
- Lincoln County
-
Lincoln, OR
FULL_TIME
- Your job in the department is to . . . Provide complex, high-level executive administrative support for the LCHC Director by conducting research, preparing reports and minutes, handling information re...
- 2 Days Ago
Tower Technician – Top Hand
- Cellsite Solutions LLC
-
Salem, OR
FULL_TIME
- Description4150 C St SW, Cedar Rapids, IA 52404 | Office: (319) 826-3404www.cellsitesolutions.comTower Technician – Top HandJob Summary:The Tower Technician is responsible for performing a wide range ...
- Just Posted
Home School Contact - Nellie Muir
- Woodburn SD 103
-
Woodburn, OR
FULL_TIME
- POSITION SUMMARY: Under the direction of the building administrator and/or the Director of Language Programs, the Home School Contact shall foster community and home-school relations as the medium thr...
- 13 Days Ago
Home School Contact - Lincoln Elementary
- Woodburn Schools
-
Woodburn, OR
OTHER
- POSITION SUMMARY: Under the direction of the building administrator and/or the Director of Language Programs, the Home School Contact shall foster community and home-school relations as the medium thr...
- 1 Month Ago
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0 Top Contact Center Executive jobs found in Salem, OR area
Medical Screener - Reception Technician (Customer Service)
- CSL Plasma
-
Salem, OR
- **Job Description Summary** Responsible for greeting donors at the plasma collection center and conducting a series of r...
- 4/25/2024 12:00:00 AM
Value Selling Consultant
- Zoom
-
Salem, OR
- What you can expect? The Value Selling Consultant is responsible for developing the strategy, plan and execution of the ...
- 4/25/2024 12:00:00 AM
Call Centre Representative (ON SITE)
- Russell Tobin
-
Salem, OR
- Job Description Job Description Job Title: Customer Service/Call Center Representative Location: Salem, OR USA 97302 (ON...
- 4/23/2024 12:00:00 AM
Clinic Call Center Representative (Remote within Oregon)
- The Corvallis Clinic
-
Corvallis, OR
- Compensation: $15.92 - $20.75 per hour (depending on years of experience) Summary: The Clinic Call Center Representative...
- 4/22/2024 12:00:00 AM
Clinic Call Center Representative (Remote within Oregon)
- Clinical Operations - The Corvallis Clinic Asbury Building
-
Corvallis, OR
- Compensation: $15.92 - $20.75 per hour (depending on years of experience) Summary: The Clinic Call Center Representative...
- 4/22/2024 12:00:00 AM
Program Representative 2: Volunteer Income Tax Assistance Site Coordinator
- Oregon State University
-
Corvallis, OR
- Position Details Position Information Department College of Business Dept (BUS) Classification Title Program Representat...
- 4/22/2024 12:00:00 AM
Parts Advisor
- Motos America
-
Portland, OR
- Provide superior customer service to both internal (sales and service department) and external customers. Greet customer...
- 4/22/2024 12:00:00 AM
Service Advisor- Motorsports
- Power Auto Group
-
Sublimity, OR
- Power Motorsports is looking for a team player who has advising or writing experience, customer service or dealership ex...
- 4/21/2024 12:00:00 AM
About Salem, Oregon
Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857.
Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$235,980 to $386,194
Salem, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Top Contact Center Executive do?
Top Contact Center Executive in Chicago, IL
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Top Contact Center Executive in Tacoma, WA
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