Top Contact Center Executive jobs in San Antonio, TX

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Office Assistant (Legal Secretary)
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Executive Office Assistant (Legal Secretary)

    Employment Type: Full-Time, Entry Level

    Department: Legal


    As a CGS Legal Secretary you will support a federal agency in performing moderately complex litigation support tasks. You will support a wide range of litigation support tasks like reviewing and analyzing case materials, indexing and acquiring case files from databases, answering phone lines, and numerous other relevant tasks.


    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success:

    - Performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as

    - financial records, health care materials, and other litigation files;

    - detailed indexing of case files;

    - drafting procedures for accomplishing litigation support assignments;

    - document acquisition related tasks;

    - and conducting database searches.

    - Proofreads and edits deliverable products.

    - Answers phones for Senior Executive Officers

    - Arrange travel using a proprietary database for Senior Trial Attorneys;

    - writes memos, letters,

    - creates PowerPoint Presentations,

    - generates complex spreadsheets,

    - downloads PDFs and saves to the network,

    - creates a folder on the network and unzips files.


    Qualifications:

    - At least two years of word processing experience, including one year of litigation support experience.

    - Must be able to type at a minimum rate of 65 wpm with an accuracy rate of 95%.

    - High school diploma or GED required.

    - Excellent oral and written communication skills required.

    - The ability to produce highest quality work under extreme pressure very important.  

    - Must be a US Citizen.  

    - Must be able to obtain a Public Trust Clearance.


    Ideally, you will also have:

    - Legal Secretary Certificate

    - Undergraduate Degree


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com




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  • 2 Days Ago

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Contact Center Agent
  • HealthTexas
  • San Antonio, TX FULL_TIME
  • Hours: Monday - Friday, 8am - 5pm. No weekends and holidays. $500 signing bonus Location: 1701 Grandstand, San Antonio TX 78238 Why is HealthTexas Different? HealthTexas is a physician-owned organizat...
  • 16 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 16 Days Ago

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Contact Center Planning Analyst - Enterprise Complaints
  • Wells Fargo
  • San Antonio, TX FULL_TIME
  • Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
  • 16 Days Ago

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Data Center Facility Manager - Top Secret Eligible
  • M.C. Dean, Inc.
  • San Antonio, TX FULL_TIME
  • Data Center Facility Manager - Top Secret - San Antonio, TX Role Overview:Responsible for leading and overseeing the engineering and maintenance operations of the facility, ensuring that all systems f...
  • 1 Month Ago

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Lead Technology Business Systems Consultant - Contact Center Technology Product Owner
  • Wells Fargo
  • San Antonio, TX FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Technology Business Systems Consultant (Product Owner for Contact Center) to help support our existing Contact Center Technology Applications and assist ...
  • 16 Days Ago

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0 Top Contact Center Executive jobs found in San Antonio, TX area

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Customer Service Call Center Representative
  • CONDUENT
  • San Antonio, TX
  • About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
  • 4/24/2024 12:00:00 AM

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Weekend Customer Service Representative (NEW STARTING PAY $21.85 - $25.30 per hour)
  • PenFed Credit Union
  • San Antonio, TX
  • **Weekend Customer Service Representative (NEW STARTING PAY $21.85 - $25.30 per hour)** CAROUSEL_PARAGRAPH * San Antonio...
  • 4/23/2024 12:00:00 AM

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Intake Specialist (Client Service Sales) - Remote
  • Heard & Smith, LLP
  • San Antonio, TX
  • Description Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion,...
  • 4/22/2024 12:00:00 AM

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Life, Annuity, and Service Specialist - Entry Level
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative - Call Center - Evening Shift and Overnight Shift
  • i2c, Inc.
  • San Antonio, TX
  • **Job Description:** At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representat...
  • 4/22/2024 12:00:00 AM

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Customer Service Call Center Representative
  • CONDUENT
  • San Antonio, TX
  • About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
  • 4/21/2024 12:00:00 AM

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Life, Annuity, and Service Specialist - Entry Level
  • United Services Automobile Association
  • San Antonio, TX
  • Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial secu...
  • 4/21/2024 12:00:00 AM

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Office Assistant III - Public Works - Judson Service Center
  • Bexar County, TX
  • San Antonio, TX
  • Salary: $3,465.00 Monthly Location : Public Works - Judson Service Center 17310 Judson Rd. San Antonio, TX Job Type: Ful...
  • 4/20/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$222,348 to $363,884
San Antonio, Texas area prices
were up 1.2% from a year ago

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