Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, (Bilingual - English/Spanish preferred), you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit union products and services and provide technical support for online banking and our mobile app. You will promote and educate callers about credit union loans, deposit products, digital banking and any other products or services that would help them meet their financial goals.
A successful Contact Center Representative will possess the following skills and traits:
Education/Experience: High school diploma or GED required and six months to two years of similar or related experience, including time spent in preparatory position or equivalent combination of education and experience.
As a Contact Center Representative, you can be based out of either our Santa Maria or San Luis Obispo location. Our schedules range from 8am to 6pm Monday through Friday. Must be available to work approximately one Saturday per month from 9:00 am to 1:00 pm.
Bilingual (English/Spanish) preferred.
EOE
As part of the recruitment process, SESLOC may run a bond check, credit check and criminal history check as part of the recruitment process. If SESLOC runs these reports, we will obtain your authorization first.
Clear All
0 Top Contact Center Executive jobs found in Santa Maria, CA area