Top Contact Center Executive jobs in Scranton, PA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Registered Nurse (RN)
  • Mountain Top Healthcare and Rehabilitation Center
  • Mountain Top, PA FULL_TIME
  • 3:ooPM to 11:30PM RN Supervisor needed. Full and Part Time available.

    Full and Part Time Positions include:

    • New rates for Sign On Bonuses, earn up to $10,000!!
    • Medical, Dental and Vision Insurance
    • Ability to receive Referral Bonuses
    • Shift Differentials for 2nd and 3rd shifts

    Daily Pay options with Tapcheck!

    Job Includes, but not limited to:

    • Direct, supervise and assist CNAs and other nursing staff in providing bedside care.
    • Admit and assess residents including initial care plan.
    • Practice nursing according to nursing theory and current nursing practice.
    • Monitor skin care and assess treatments every shift.
    • Observe and document changes in residents condition and report to the attending physician and other departments.
    • Administer IV push medications; care of central lines.
    • Ensure residents safety via nursing staff.
    • Participate in discharge planning.

  • 20 Days Ago

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Housekeeper
  • Mountain Top Healthcare and Rehabilitation Center
  • Mountain Top, PA FULL_TIME
  • Housekeeper Needed Schedule: 7a-3p Daily Pay Option!! Career Advancement Flexible scheduling for a work-life balance Health/Dental/Vision benefits package Generous paid time off (PTO) package and paid...
  • 23 Days Ago

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Licensed Practical Nurse LPN
  • Mountain Top Healthcare and Rehabilitation Center
  • Mountain Top, PA PART_TIME,FULL_TIME
  • Immediately Licensed Practical Nurse (LPN) **New Grads Welcome**Schedule: Full and Part Time Available for ALL SHIFTS!! New rates for Sign On Bonuses, earn up to $10,000!! Generous Shift Differentials...
  • Just Posted

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Office Administrator
  • Top Closers
  • Nuremberg, PA FULL_TIME
  • We are seeking a highly motivated and organized individual to join our team as an Office Assistant. The ideal candidate will be responsible for picking and packing online orders, conducting inventory ...
  • 1 Month Ago

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Director of Marketing
  • Top Notch Distributors Inc
  • Honesdale, PA FULL_TIME
  • DescriptionTop Notch Distributors Job Description Last Reviewed: Friday, February 23, 2024Title: Director of MarketingDepartment: MarketingPay Status: ExemptReports To: V.P. Sales & MarketingJOB SUMMA...
  • 23 Days Ago

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Internship
  • Top Notch Distributors Inc
  • Honesdale, PA FULL_TIME
  • DescriptionTitle: InternshipDepartment: Finance, Marketing, Sales, Human ResourcesPay Status: Non-ExemptReports To: Human Resources with a Direct line to specific department managerJOB SUMMARYThe inte...
  • 4 Days Ago

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0 Top Contact Center Executive jobs found in Scranton, PA area

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Physician Assistant (PA)
  • Community Health System
  • Scranton, PA
  • Job Description Regional Hospital of Scranton is seeking a Primary Care Advanced Practitioner. Position Highlights: * Em...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative $17 hourly
  • Raymour and Flanigan
  • Scranton, PA
  • Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We beli...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative $17 hourly
  • Raymour and Flanigan
  • Wilkes Barre, PA
  • Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We beli...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Blakeslee, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • Collabera
  • Moosic, PA
  • Job Description Job Description Note: The position is Onsite. Position Details: Position: Customer Service Representativ...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Tannersville, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/26/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - PA or KS residents only
  • IONOS Inc.
  • Scranton, PA
  • Inbound Telesales & Retention * Scranton, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the he...
  • 3/25/2024 12:00:00 AM

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Club Manager
  • Planet Fitness
  • Scranton, PA
  • Overview: Who We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-qualit...
  • 3/25/2024 12:00:00 AM

Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$217,617 to $356,134
Scranton, Pennsylvania area prices
were up 1.5% from a year ago

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Everyone was frustrated, especially the call center agents.
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