Top Contact Center Executive jobs in Springfield, MO

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Welcome Center Cashier
  • Top of the Rock
  • Ridgedale, MO PART_TIME
  • Join the team at Johnny Morris' Top of the Rock, Ozarks Heritage Preserve!

    The Role: Welcome Center Cashiers work in a team-oriented assist environment while conducting retail and ticket sales. Attendants will ensure transactions are logged through point of sale, inform guests of various add-ons/excursions, and be knowledgeable of other Conservation Attractions.

    The Ask: All Cashiers should exhibit excellent interpersonal skills to communicate with guests and staff with ease. Attendants typically possess a high school degree or higher.

    The Benefits: Top of the Rock provides access to the great outdoors, both to our guests and our team members. Full-time roles are accompanied by a comprehensive benefit package. Both Full-time and Part-time roles include additional perks such as discounts across the Conservation Attractions.

    The Fine Print: This position is often fast paced and requires working outside during all seasons. Additionally, this role requires standing for long periods of time, and being able to move quickly. Any offer of employment will be conditional based on background screenings, drug screenings, and one's eligibility to work in the United States. This overview is not a job offer, nor is it an all-inclusive description. You should refer to the full job description for more information.

    About Us: Founded by Johnny Morris', Bass Pro Shops founder, Top of the Rock overlooks the Ozark Mountains and Table Rock Lake, preserving Missouri's history and natural beauty. Top of the Rock features the Lost Canyon Cave and Nature Trail and the Ancient Ozarks Natural History Museum among many other sites and ventures.

    Zip Code: 65739

  • Just Posted

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Senior Avaya Contact Center Engineer
  • Jobs for Humanity
  • Springfield, MO FULL_TIME
  • Job Description At Edward Jones, we are here to help people achieve their long-term financial goals. We have over 15,000 branch offices across the country, close to where our clients live and work. Ou...
  • 6 Days Ago

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Customer Contact Center Specialist I - Bilingual (Spanish)
  • Simmons Bank
  • Springfield, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Do you like helping people achieve financial peace...
  • 21 Days Ago

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Clinic Contact Center - Patient Service Agent, Part time
  • Mercy
  • Springfield, MO PART_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • Just Posted

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Patient Access Representative- Contact Center- Test Scheduling- Remote
  • Mercy
  • Springfield, MO FULL_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 4 Days Ago

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Bank/Credit Union Contact Center Customer Service Representative (CCC)
  • Jack Henry & Associates, Inc.
  • Monett, MO FULL_TIME
  • General information JobID 14208 Position Level Individual Contributor Team Implementation & Support Working Time Full-Time Position Type Regular Workplace Type Remote Preferred Location Remote Equal E...
  • 21 Days Ago

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0 Top Contact Center Executive jobs found in Springfield, MO area

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$211,301 to $345,805
Springfield, Missouri area prices
were up 1.3% from a year ago

Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020