Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Please read this posting thoroughly and completely if you are interested in this position. Bachelor's Degree Required. Must be caring, qualified and committed to the success of students! Huntington Learning Center has been the nation's leading educational services company since 1977. A primary reason for our success is our team of devoted teachers. Our tutors are here because they love seeing students reach their educational goals. We want to give you the opportunity to do you what you love to do - TEACH! There are no lesson plans to write or homework to grade. All instruction is tailored to the individual student. Lodi Families are in immediate need of part-time tutors for all subjects. Benefits of working at Huntington:
Teacher/Tutor/Instructor Requirements:
What we are looking for:
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 4 – 15 per week
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Work Location: In person
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0 Top Contact Center Executive jobs found in Stockton, CA area