Top Contact Center Executive jobs in Tulsa, OK
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- AMERICAN HERITAGE BANK
-
Sapulpa, OK
OTHER
-
Job Details
Job Location: Sapulpa Main Bank - Sapulpa, OKPosition Type: Full TimeSalary Range: UndisclosedTravel Percentage: NoneCONTACT CENTER AGENT - BILINGUAL
Job Title: Contact Center Agent Department: Contact Center/33rd W Ave Branch
Starting Pay: $16.25
Job Summary:In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.
Duties/Responsibilities:
- Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
- Maintain and return customer calls on the after hour call center message center.
- Follow-up with customers and non-customer regarding website product inquiries.
- Answer general banking questions via our Banno online chat feature.
Extra or Additional Duties:
- Attends meetings as required.
- Answer switchboard for breaks, lunch, or absences.
- Training personnel, as needed.
- Complete monthly AHB Academy training courses.
- Performs additional duties as assigned by management.
Experience:
- 1 year Teller/Personal Banker or previous customer service experience required.
Qualifications
- 20 Days Ago
- RadNet
-
Tulsa, OK
FULL_TIME
- Job Summary The Director of Contact Center Operations (DCCO), based in Tulsa, Oklahoma executes RadNet's mission by providing leadership, direction and oversight of the Tulsa Contact Center management...
- 1 Month Ago
- Arvest Bank
-
Tulsa, OK
FULL_TIME
- Position is located at 4916 E 66th St N., Tulsa, OK Associate can be located anywhere in the Arvest footprint (AR,KS,MO,OK). External candidates may be able to work remotely after the initial 120 day ...
- 8 Days Ago
- Truity Credit Union
-
Bartlesville, OK
PART_TIME
- JOB SUMMARY This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, res...
- 2 Months Ago
- Hillcrest Medical Center
-
Tulsa, OK
FULL_TIME
- Overview: Join our Hillcrest Medical Center team as an Executive Assistant supporting our Quality department! Hillcrest Medical Center is the flagship hospital of Hillcrest HealthCare System with hosp...
- 2 Months Ago
- Schnake Turnbo Frank
-
Tulsa, OK
FULL_TIME
- Crosstown Learning Center :– Tulsa, OK Executive Director The Executive Director or Managing Director is responsible for maintaining the daily operations and management of Crosstown Learning Center. T...
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0 Top Contact Center Executive jobs found in Tulsa, OK area
- Planet Fitness Inc.
-
Broken Arrow, OK
- Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! ...
- 4/19/2024 12:00:00 AM
- Anomaly Squared
-
Tulsa, OK
- Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities ...
- 4/19/2024 12:00:00 AM
- Better Health Group
-
Tulsa, OK
- VIPCare; Part of The Better Health Group Team Are you ready to embrace a mission that goes beyond the ordinary? Join our...
- 4/19/2024 12:00:00 AM
- Metropolitan Tulsa Transit Authority
-
Tulsa, OK
- Job Description Job Description JOB SUMMARY: Answer incoming telephone calls quickly, professionally, and provides accur...
- 4/19/2024 12:00:00 AM
- DXC Technology
-
Tulsa, OK
- Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations whi...
- 4/18/2024 12:00:00 AM
- Matrix Service Company
-
Tulsa, OK
- ** Benefits Customer Service Representative** **Job Category****:** Human Resources **Requisition Number****:** BENEF003...
- 4/18/2024 12:00:00 AM
- Andy B's, Incorporated
-
Tulsa, OK
- **Andy B's Entertainment & Bowling Centers** **Guest Attendant** **Andy B's Tulsa - Tulsa, OK - Part Time** Guest Attend...
- 4/17/2024 12:00:00 AM
- Portland Glass
-
Tulsa, OK
- ** Portland Glass** ** Customer Service Representative** Barre, VT 05641 + **Paid Time Off, Paid Holidays** + **Full ben...
- 4/16/2024 12:00:00 AM
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