Top Contact Center Executive jobs in Tuscaloosa, AL
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- Alabama One Credit Union
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Tuscaloosa, AL
FULL_TIME
-
Description
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Responsibilities
- Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
- Provides guidance and information to members regarding products and services.
- Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.
Experience working in a financial institution is strongly preferred.
- 1 Month Ago
- Odell Agency
-
Tuscaloosa, AL
FULL_TIME
- Sales Agent The Odell Agency is looking for an aspiring entrepreneur who is highly motivated, professional and wants to make a difference in people’s lives to join a local sales team in the Tuscaloosa...
- 7 Days Ago
- Actalent
-
Vance, AL
OTHER
- High level assistant openingScheduling meetings, trips and work functionsStrong in Excel and WordAssisting with planning and scheduling across the boardClear communicationStrong organizational skillsA...
- Just Posted
- Innova Zones
-
Tuscaloosa, AL
FULL_TIME
- Job Summary: We are seeking a dynamic Account Executive to join our team, responsible for cultivating strong client relationships and delivering exceptional service for our software solutions. As an i...
- 15 Days Ago
- Troon
-
Tuscaloosa, AL
FULL_TIME
- NorthRiver Yacht Club is excited to announce the exceptional career opportunity of Executive Chef. Qualified candidates will thrive in a hospitality environment and be highly focused on providing supe...
- 2 Months Ago
- KEDPLASMA LLC.
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Tuscaloosa, AL
FULL_TIME
- KEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement. Please apply if you meet any of the criteria described below, with relat...
- 8 Days Ago
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0 Top Contact Center Executive jobs found in Tuscaloosa, AL area
- DCH Regional Medical Center
-
Tuscaloosa, AL
- Most of our positions require at least 2 years of nursing experience, with an active RN license and BLS and/or ACLS (if ...
- 5/10/2024 12:00:00 AM
- Morgan Stanley
-
Tuscaloosa, AL
- POSITION SUMMARY Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client ...
- 5/9/2024 12:00:00 AM
- Alabama ONE
-
Tuscaloosa, AL
- Job Type Full-time Description The Contact Center Agent provides assistance and guidance for members in a variety of are...
- 5/9/2024 12:00:00 AM
- Buckle
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Tuscaloosa, AL
- Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
- 5/8/2024 12:00:00 AM
- Ross Stores
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Tuscaloosa, AL
- Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over ...
- 5/6/2024 12:00:00 AM
- Amedisys, Inc.
-
Northport, AL
- Overview: Full Time Schedule Are you a highly skilled and compassionate registered nurse (RN) looking for a rewarding ca...
- 5/6/2024 12:00:00 AM
- SouthernCare New Beacon Hospice
-
Northport, AL
- Our Company: SouthernCare New Beacon, part of the Gentiva family of hospice, home health, palliative, and community care...
- 5/6/2024 12:00:00 AM
- SouthernCare New Beacon Hospice
-
Northport, AL
- Our Company: SouthernCare New Beacon, part of the Gentiva family of hospice, home health, palliative, and community care...
- 4/8/2024 12:00:00 AM
About Tuscaloosa, Alabama
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