Top Contact Center Executive jobs in Waco, TX

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Chief Executive Officer, Freestone Medical Center
  • Community Hospital Corporation
  • Fairfield, TX FULL_TIME
  • Community Hospital Corporation is seeking a dynamic and experienced Chief Executive Officer to lead Freestone Medical Center, located in Fairfield, Texas. 

    The CEO  will be responsible for providing leadership, strategic guidance and management direction to all aspects of the hospital's operations while ensuring compliance with the hospital's mission, vision, values, goals, strategic direction, and applicable laws and regulations. The CEO reports to the Senior Vice President Hospital Operations, Community Hospital Corporation and assigned Hospital District Board of Directors. 

    The CEO is accountable for safe and quality patient care, developing and managing to a financially sound annual operating budget and long-term capital expenditure plan, hiring and retaining qualified and productive staff, managing risk, leading performance improvement, and maintaining effective relationships with Boards, medical staff, patients, employees, the community and the corporate office.

    Responsibilities

    • Establishes and communicates a clear and compelling vision. All stakeholders should know the hospital’s mission, vision, and priorities
    • Works with Board, senior management team, physicians and staff to develop, implement, and update strategies and opportunities for growth and improvement to support the hospital’s mission and respond to external and internal issues
    • Is responsible for the operational, strategic, financial and clinical performance of the hospital
    • Provides for a system of control which clearly identifies deviations from plans and budgets; assure periodic comparison of performance and/or results against established standards for objectives; and assure corrective actions for deviation from plans so that annual results are in line with strategic goals
    • Maintains the hospital’s compliance with all regulatory and legal requirements

    General Duties

    • Keeps abreast of new legislative information that impacts the hospital and clinics
    • Establishes personal and professional credibility and an environment of trust, candor and genuine two way communications
    • Serves as a positive role model and mentor
    • Educates and promotes customer service throughout entire facility
    • Provides hospital operations coaching or mentoring
    • Attracts and retains physicians; maintain high levels of physician satisfaction
    • Works closely with the medical staff to ensure quality care, resolve conflicts and remove barriers to physicians admitting and referring to the hospital
    • Implements Board education and development programs through internal and external resources
    • Takes a proactive approach to managed care, healthcare reform and related issues 
    • Develops new business opportunities 
    • Active participation within the community, participates in and represent the hospital in professional, civic, and service organizations

    Supervisory Responsibilities

    • Manages subordinate leader(s) who supervise employee(s) and/or supervise individual contributors as appropriate
    • Defines and communicates performance expectations 
    • Plans, assigns and directs work: follows up to assesses achievement of results 
    • Evaluates performance; coaches employees on an ongoing basis and takes developmental action as needed 
    • Rewards and recognizes notable performance
    • Addresses complaints, resolves problems and addresses unacceptable behavior promptly
    • Attracts, develops and retains talent
    • Carries out supervisory responsibilities in accordance with CHC's/hospital's policies and applicable laws 
  • 2 Months Ago

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Guitar Technician - Guitar Center
  • Guitar Center
  • Madisonville, TX FULL_TIME
  • Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • 17 Days Ago

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Luthier - Guitar Center
  • Guitar Center
  • Flynn, TX FULL_TIME
  • Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • 23 Days Ago

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Guitar Technician - Guitar Center
  • Guitar Center
  • Eloise, TX FULL_TIME
  • Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • 23 Days Ago

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Luthier - Guitar Center
  • Guitar Center
  • Bremond, TX FULL_TIME
  • Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • 23 Days Ago

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Luthier - Guitar Center
  • Guitar Center
  • Marquez, TX FULL_TIME
  • Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • 23 Days Ago

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0 Top Contact Center Executive jobs found in Waco, TX area

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Bilingual Station Attendant
  • Tornado Bus Company
  • Waco, TX
  • Job Description Job Description Tornado Bus Company is currently looking for Bilingual Station Attendants ( Luggage Hand...
  • 4/19/2024 12:00:00 AM

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Full Time Customer Experience Manager
  • Michaels Stores, Inc.
  • Waco, TX
  • Store - WACO, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operation...
  • 4/19/2024 12:00:00 AM

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TVC - Claims Benefit Advisor - Strikeforce (Veteran Services Representative III)
  • CAPPS
  • Waco, TX
  • Job Description THIS IS A REMOTE POSITION. Please Note: All applications must contain complete job histories, which incl...
  • 4/19/2024 12:00:00 AM

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Armed Guard II (44942)
  • Inter-Con Security Systems, Inc.
  • Waco, TX
  • Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing in...
  • 4/19/2024 12:00:00 AM

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Sr. Manager, Solution Architect- Workday
  • Capital One
  • Waco, TX
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Manager, Solution Architect- Workday People Tech is lea...
  • 4/19/2024 12:00:00 AM

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Psychiatric APRN
  • Texas Health & Human Services Commission
  • Waco, TX
  • Would you thrive in an environment where you learn and grow personally and professionally all while helping make a posit...
  • 4/19/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Temple, TX
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 4/18/2024 12:00:00 AM

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Customer Care Manager
  • Txfb
  • Waco, TX
  • Location:Waco, TX **Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).** Customer Care Manager Job Code:2022-...
  • 4/17/2024 12:00:00 AM

Waco (/ˈweɪkoʊ/ WAY-koh) is a city in central Texas and is the county seat of McLennan County, Texas, United States. It is situated along the Brazos River and I-35, halfway between Dallas and Austin. The city had a 2010 population of 124,805, making it the 22nd-most populous city in the state. The 2017 US Census population estimate is 136,436 The Waco Metropolitan Statistical Area consists of McLennan and Falls Counties, which had a 2010 population of 234,906. Falls County was added to the Waco MSA in 2013. The 2017 US Census population estimate for the Waco MSA is 268,696. Waco is located at ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$210,361 to $344,267
Waco, Texas area prices
were up 1.2% from a year ago

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