Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Community Hospital Corporation is seeking a dynamic and experienced Chief Executive Officer to lead Freestone Medical Center, located in Fairfield, Texas.
The CEO will be responsible for providing leadership, strategic guidance and management direction to all aspects of the hospital's operations while ensuring compliance with the hospital's mission, vision, values, goals, strategic direction, and applicable laws and regulations. The CEO reports to the Senior Vice President Hospital Operations, Community Hospital Corporation and assigned Hospital District Board of Directors.
The CEO is accountable for safe and quality patient care, developing and managing to a financially sound annual operating budget and long-term capital expenditure plan, hiring and retaining qualified and productive staff, managing risk, leading performance improvement, and maintaining effective relationships with Boards, medical staff, patients, employees, the community and the corporate office.
General Duties
Supervisory Responsibilities
0 Top Contact Center Executive jobs found in Waco, TX area