Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Location: South York Office - 2602 Course Road (Remote Positions Available)
General Summary
First Capital Federal Credit Union is seeking a full-time Contact Center Specialist CCS to join our growing team! We offer team members a competitive salary and benefits package, including paid time off, medical insurance, 401k, pension plan, and tuition reimbursement. First Capital promotes a culturally healthy and fun work environment with many employee appreciation benefits.
The Contact Center Specialist CCS is at the core of our member services, providing outstanding professional service. You will assist our members through phone and e-service channels, building a long-term, valued financial relationship with the Credit Union. You will be at the center of information station! Come help us take care of our members, while gaining professional growth and knowledge in the everchanging financial industry!
Minimum Requirements:
If you feel this is a great position for you, please submit your resume today. We are waiting to hear from you!
NOTE: The list of essential duties is not exhaustive. It may be supplemented as necessary.
Working Conditions of The Contact Center Specialist CCS
0 Top Contact Center Executive jobs found in York, PA area