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Telesales & Customer Service Executive - Level 3 Customer Service Apprenticeship - MHG (Supplies) Ltd

About the Host (Placement)

MHG Supplies, with over 40 years of trading, holds an excellent reputation across various sectors, including hospitality, leisure, and retail. Working out of the MHG Supplies offices in Sheffield, the hours for this role are 9 am-5 pm, five days a week. With free on-site parking, we are conveniently located near public transport tram and bus stops, just 8 miles from Sheffield city centre. 

About the role

Key details:

• Hours: Monday to Friday, 9am to 5pm, 35 hours per week
• Wage: £6.40 per hour
• Location: 1 Holbrook Rise, Holbrook Industrial Estate, Sheffield, S20 3FG
• Apprenticeship Standard: Level 3 Customer Service Specialist
• Duration: 18 months

Overview of the role:

Thanks to continued commercial growth and client demand for our gift & loyalty cards, we’re expanding our team with the recruitment of a Telesales and Customer Service Executive.

This role offers a unique opportunity to contribute to the expansion of our customer base while cultivating strong, long-lasting customer relationships. This is a chance to shape your future career and take advantage of all the opportunities associated with sales success, combined with the fulfilment of delivering exceptional customer service.

Key Responsibilities: 

• Making outbound calls to build a new customer base.
• Addressing customer enquiries.
• Resolving issues.
• Performing data entry on our in-house CRM system.
• Maintaining positive relationships with clients

The role requires no prior experience in telesales – we provide full training in-house. Once established, you'll take responsibility for your customer base, focusing on long-term development. In addition to telesales, this role involves providing excellent customer service to ensure client satisfaction and loyalty.

Candidate Requirements

Skills & Personal Qualities Required:

• Strong communication skills
• Confident telephone manner 
• Attention to detail 
• Ability to build and maintain client relationships
• Outgoing 
• Willing to learn 

Qualifications Required:

• GCSE or equivalent English (Grade 4) essential
• GCSE or equivalent Maths (Grade 4) essential

About the Employer

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.

If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.

As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of sex, race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Benefits

• Eligible for an NUS card for discounts in shops and restaurants
• Eligible for an apprenticeship oyster card, 30% off travel
• Discount on Nandos, ASOS, Vue cinema and much more
• Earn while you learn
• No debt
• Automatic rise in pay after 12 months
• Prizes and vouchers to be won (apprentice of the month)
• Secure a job with little or no experience
• Remote learning

Next steps & Pre-employment checks

• (Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further.
  
• Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Security Watchdog (Capita). The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.