Top Customer Service Executive jobs in Columbus, OH

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Columbus, OH PART_TIME
  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home in Ohio!
    Now hiring part-time staff until July 2024

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • 5 Days Ago

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Tower Lead/Top Hand
  • Heights Tower Service, Inc.
  • Mount Vernon, OH FULL_TIME
  • Overview As a tower lead for our Ohio market (pay range $24 to $28 per hour), you will assist the crew foreman with site management duties that include tower and ground operations, sweep testing, towe...
  • 18 Days Ago

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Tower Lead/Top Hand
  • Heights Tower Service, Inc.
  • Vernon, OH FULL_TIME
  • Overview As a tower lead for our Ohio market (pay range $24 to $28 per hour), you will assist the crew foreman with site management duties that include tower and ground operations, sweep testing, towe...
  • 20 Days Ago

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CMN Specialist, Customer Service
  • Medical Service Company
  • Columbus, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
  • 23 Days Ago

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Customer Service Representative
  • Capital City Appliance Service, Inc.
  • Columbus, OH FULL_TIME
  • Founded in 1992, United Appliance Servicers Association is a nonprofit trade association for servicers by servicers. As North America's Largest Appliance Repair Association we have a large network of ...
  • 21 Days Ago

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In-Hospital Discharge Coordinator, Customer Service
  • Medical Service Company
  • Columbus, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12 -Time recipient of the prestigious NorthCoas...
  • 3 Days Ago

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0 Top Customer Service Executive jobs found in Columbus, OH area

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Client Relations Representative
  • Prominence Enterprise
  • Columbus, OH
  • At Prominence Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these...
  • 3/28/2024 12:00:00 AM

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Mobile Associate, Store-in-Store
  • T-Mobile
  • Columbus, OH
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/28/2024 12:00:00 AM

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Overnight Valet Parking Attendant - Columbus, OH
  • Parking Management Company
  • Columbus, OH
  • Job Details Job Location Columbus OH - Columbus, OH Position Type Full Time / Part Time Education Level None Travel Perc...
  • 3/28/2024 12:00:00 AM

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Service Transition Manager
  • Jobs for Humanity
  • Columbus, OH
  • Company Description Jobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem. T...
  • 3/28/2024 12:00:00 AM

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Customer Contract Specialist
  • Experis
  • Columbus, OH
  • Our client, a leading Energy Provider, is seeking a Customer Contract Specialist to join their Contract Management team....
  • 3/27/2024 12:00:00 AM

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Registered Client Service Associate (Pickerington, Ohio)
  • Oppenheimer & Co. Inc.
  • Pickerington, OH
  • Who We Are: Oppenheimer & Co. Inc. is a diversified financial services firm, offering a wide array of investment banking...
  • 3/27/2024 12:00:00 AM

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Client Service Associate (Pickerington, Ohio)
  • Oppenheimer & Co. Inc.
  • Pickerington, OH
  • Who We Are: Oppenheimer & Co. Inc. is a diversified financial services firm, offering a wide array of investment banking...
  • 3/25/2024 12:00:00 AM

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Transition Project Manager - Columbus
  • Paycom Software, Inc.
  • Columbus, OH
  • Job Details Level: Experienced Job Location: Columbus Office - Columbus, OH Position Type: Full Time Education Level: Ba...
  • 3/24/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$239,450 to $360,007
Columbus, Ohio area prices
were up 1.3% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019