Top Customer Service Executive jobs in Eugene, OR

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

L
Executive Director, Human Resources
  • Lane Education Service District
  • Eugene, OR FULL_TIME
    • JobID: 1018

      Position Type:
      Administrative - Licensed/Executive Director, Human Resources
      Date Posted:
      4/1/2024
      Location:
      Lane ESD - Main Campus
      Closing Date:
      04/26/2024

      Position Type
      : Administration, Exempt
      Hours/FTE: 1.0 FTE
      Salary: $131,530 - $146,085 annually
      Start Date: Upon hire
      Calendar: 260 day
      Benefits: Medical, Dental, Vision insurance, paid leaves and holidays, paid Tax Savings Annuity, Public Employee Retirement (PERS).

      Notes:

      • Complete job description is attached.
      • Please ensure that your cover letter explains how your experience and interest make you an ideal candidate for this position.
      TITLE: Director, Human Resources
      POSITION PURPOSE: This position plans, directs, and administers all human resource functions for the District including employee recruitment, staffing, compensation and employee benefit programs, labor relations activities, staff evaluation programs, staff development programs, and personnel record systems. This position also provides support/direction to the Facilities Department and Courier services. This positon is a member of the ESDs executive leadership team.
      PERFORMANCE RESPONSIBILITIES:
      • Develops, administers, and interprets ESD personnel policies, practices, and procedures.
      • Plans, directs, and supervises recruitment activities for all positions in accordance with ESD equal employment opportunity policies and goals for maintaining a culturally and linguistically diverse workforce. Establishes and maintains a system of personnel records in compliance with state and federal requirements, including the preparation and submission of required personnel reports.
      • Plans, directs, and supervises implementation of the employee classification review process; develops and maintain accurate position descriptions.
      • Plans, directs, and oversees the implementation of employee evaluation systems.
      • Conduct and/or direct personnel investigations, employee discipline and grievance procedures.
      • Leads dismissal hearings, non-renewal cases and plans of assistance.
      • Provides consultation on a wide range of human resource matters and administrative issues, and assists administrators and supervisors in resolving human resources-related problems.
      • Plans, directs, and supervises employee benefit programs; including worker’s compensation.
      • Plans, directs, and supervises labor relations activities for the ESD including collective bargaining negotiations.
      • Administers collective bargaining contracts and agreements.
      • Hire, direct, and evaluate assigned staff.
      • Plans and directs ESD Wellness and Safety Programs, including Tragedy Response and Emergency Response programs.
      • Plans and administers staff development for management staff related to personnel policies and procedures, collective bargaining agreement, evaluation or other related topics.
      • Develop and administer the Human Resources and other assigned operating budgets in accordance with ESD policies and procedures.
      • Develop and/or participate in work teams/committees designed to support Human Resources functions or contribute to ESD effectiveness.
      • Act as a liaison between Lane ESD and appropriate state and federal agencies on issues related to personnel management.
      • Perform other duties and assume other responsibilities as assigned by the Superintendent.
      QUALIFICATIONS AND REQUIREMENTS:
      Education and Experience:
      • Master’s Degree in education, human resources management or related field required
      • pHCLE certification preferred.
      • Five years of administrative and supervisory experience in human resources, including labor relations; recruitment, selection, and retention of a diverse workforce; development and application of HR policies and procedures required.
      • A valid Oregon Administrator’s license.
      • Experience with staffing needs of special education classrooms and programs preferred.
      • Fluency in Spanish language is preferred.
      • Consideration will be given to an alternative combination of experience and training that provides the knowledge, skills, and abilities required to perform the job.
      Knowledge, Skills and Abilities:
      • Demonstrated knowledge of human resource management, including culturally responsive practices.
      • Commitment to affirmative action and cultural diversity.
      • Demonstrated leadership skills including the ability to maintain a global perspective and vision; establish and implement workgroup direction; motivate staff; and to make effective decisions.
      • Excellent communications skills, including writing, presenting information and speaking, and facilitating groups.
      • Ability to plan organize, and implement projects to meet schedules and timelines.
      • Ability to prepare and manage budgets, address multiple priorities, lead and supervise staff, adapt to change and meet timelines.
      • Ability to develop and maintain a positive working relationship with ESD staff, constituent districts, ODE, TSPC, and other appropriate education, governmental and community agencies.
      • Ability to be flexible and fluid with schedule or meeting changes.
      • Ability to use technology necessary to perform job duties.
      About Lane ESD
      In providing services to Lane County school districts, Lane ESD seeks to fulfill our core purpose of Shaping the Future: Supporting Excellence in Education. Lane ESD employees strive to embody core values of equity, commitment, leadership, collaboration, and integrity. The mission of education service districts is to assist school districts and the Department of Education in achieving Oregon’s educational goals by providing equitable, high quality, cost-effective and locally responsive educational services at a regional level. The ESD partners with school districts, local universities and community college, and other community agencies in providing quality services to the component school districts in Lane County.

      Lane Education Service District provides a wide array of services to the 16 School Districts in Lane County serving about 45,000 students. Services in special education, school improvement, technology, and administrative services are designed to support districts in meeting the challenge of serving a diverse student population. We focus on systemic school improvement, multicultural curriculum, and assisting districts in development of students who are well prepared to be global citizens. Additional information about Lane ESD is available at www.lesd.k12.or.us

      Lane ESD is an equal opportunity employer, and complies with federal and state statutes which prohibit discrimination on the basis of race, color, national origin, religion, sex, age, handicap and marital status.
      Attachment(s):
      • Equity_Lens_FNL (1).pdf
      • Executive Director Human Resources.pdf


      JobID: 1018

      Position Type:
      Administrative - Licensed/Executive Director, Human Resources
      Date Posted:
      4/1/2024
      Location:
      Lane ESD - Main Campus
      Closing Date:
      04/26/2024

      Position Type
      : Administration, Exempt
      Hours/FTE: 1.0 FTE
      Salary: $131,530 - $146,085 annually
      Start Date: Upon hire
      Calendar: 260 day
      Benefits: Medical, Dental, Vision insurance, paid leaves and holidays, paid Tax Savings Annuity, Public Employee Retirement (PERS).

      Notes:

      • Complete job description is attached.
      • Please ensure that your cover letter explains how your experience and interest make you an ideal candidate for this position.
      TITLE: Director, Human Resources
      POSITION PURPOSE: This position plans, directs, and administers all human resource functions for the District including employee recruitment, staffing, compensation and employee benefit programs, labor relations activities, staff evaluation programs, staff development programs, and personnel record systems. This position also provides support/direction to the Facilities Department and Courier services. This positon is a member of the ESDs executive leadership team.
      PERFORMANCE RESPONSIBILITIES:
      • Develops, administers, and interprets ESD personnel policies, practices, and procedures.
      • Plans, directs, and supervises recruitment activities for all positions in accordance with ESD equal employment opportunity policies and goals for maintaining a culturally and linguistically diverse workforce. Establishes and maintains a system of personnel records in compliance with state and federal requirements, including the preparation and submission of required personnel reports.
      • Plans, directs, and supervises implementation of the employee classification review process; develops and maintain accurate position descriptions.
      • Plans, directs, and oversees the implementation of employee evaluation systems.
      • Conduct and/or direct personnel investigations, employee discipline and grievance procedures.
      • Leads dismissal hearings, non-renewal cases and plans of assistance.
      • Provides consultation on a wide range of human resource matters and administrative issues, and assists administrators and supervisors in resolving human resources-related problems.
      • Plans, directs, and supervises employee benefit programs; including worker’s compensation.
      • Plans, directs, and supervises labor relations activities for the ESD including collective bargaining negotiations.
      • Administers collective bargaining contracts and agreements.
      • Hire, direct, and evaluate assigned staff.
      • Plans and directs ESD Wellness and Safety Programs, including Tragedy Response and Emergency Response programs.
      • Plans and administers staff development for management staff related to personnel policies and procedures, collective bargaining agreement, evaluation or other related topics.
      • Develop and administer the Human Resources and other assigned operating budgets in accordance with ESD policies and procedures.
      • Develop and/or participate in work teams/committees designed to support Human Resources functions or contribute to ESD effectiveness.
      • Act as a liaison between Lane ESD and appropriate state and federal agencies on issues related to personnel management.
      • Perform other duties and assume other responsibilities as assigned by the Superintendent.
      QUALIFICATIONS AND REQUIREMENTS:
      Education and Experience:
      • Master’s Degree in education, human resources management or related field required
      • pHCLE certification preferred.
      • Five years of administrative and supervisory experience in human resources, including labor relations; recruitment, selection, and retention of a diverse workforce; development and application of HR policies and procedures required.
      • A valid Oregon Administrator’s license.
      • Experience with staffing needs of special education classrooms and programs preferred.
      • Fluency in Spanish language is preferred.
      • Consideration will be given to an alternative combination of experience and training that provides the knowledge, skills, and abilities required to perform the job.
      Knowledge, Skills and Abilities:
      • Demonstrated knowledge of human resource management, including culturally responsive practices.
      • Commitment to affirmative action and cultural diversity.
      • Demonstrated leadership skills including the ability to maintain a global perspective and vision; establish and implement workgroup direction; motivate staff; and to make effective decisions.
      • Excellent communications skills, including writing, presenting information and speaking, and facilitating groups.
      • Ability to plan organize, and implement projects to meet schedules and timelines.
      • Ability to prepare and manage budgets, address multiple priorities, lead and supervise staff, adapt to change and meet timelines.
      • Ability to develop and maintain a positive working relationship with ESD staff, constituent districts, ODE, TSPC, and other appropriate education, governmental and community agencies.
      • Ability to be flexible and fluid with schedule or meeting changes.
      • Ability to use technology necessary to perform job duties.
      About Lane ESD
      In providing services to Lane County school districts, Lane ESD seeks to fulfill our core purpose of Shaping the Future: Supporting Excellence in Education. Lane ESD employees strive to embody core values of equity, commitment, leadership, collaboration, and integrity. The mission of education service districts is to assist school districts and the Department of Education in achieving Oregon’s educational goals by providing equitable, high quality, cost-effective and locally responsive educational services at a regional level. The ESD partners with school districts, local universities and community college, and other community agencies in providing quality services to the component school districts in Lane County.

      Lane Education Service District provides a wide array of services to the 16 School Districts in Lane County serving about 45,000 students. Services in special education, school improvement, technology, and administrative services are designed to support districts in meeting the challenge of serving a diverse student population. We focus on systemic school improvement, multicultural curriculum, and assisting districts in development of students who are well prepared to be global citizens. Additional information about Lane ESD is available at www.lesd.k12.or.us

      Lane ESD is an equal opportunity employer, and complies with federal and state statutes which prohibit discrimination on the basis of race, color, national origin, religion, sex, age, handicap and marital status.
      Attachment(s):
      • Equity_Lens_FNL (1).pdf
      • Executive Director Human Resources.pdf

  • 15 Days Ago

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Executive Director, Special Education
  • Lane Education Service District
  • Eugene, OR FULL_TIME
  • JobID: 997 Position Type: Administrative - Licensed/Exec Director, Special Education Date Posted: 2/29/2024 Location: Lane ESD - Main Campus Date Available: 07/01/2024 Closing Date: 03/24/2024 Executi...
  • 1 Month Ago

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Customer Service & Customer Support Operations
  • HigherRing
  • Eugene, OR FULL_TIME
  • About HigherRing:At HigherRing, our mission is to be a catalyst for a more sustainable world by hiring savvy workers to power growing businesses. We represent clients mainly in the purpose-driven spac...
  • 17 Days Ago

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(Onsite) Customer Service Representative
  • PenFed Credit Union
  • Eugene, OR FULL_TIME
  • OverviewCustomer experience at PenFed starts with you! Our team is responsible for providing exceptional customer service. We are seeking talented individuals that thrive in a fast-paced call center e...
  • 17 Days Ago

S
Customer Service Representative
  • Speedy Glass
  • Eugene, OR FULL_TIME
  • Join the Speedy Glass family and be part of something big! Speedy Glass has been an innovation leader in the auto glass repair and replacement industry for over 70 years operating 30 shops throughout ...
  • 19 Days Ago

C
Customer Service Representative
  • Circle K
  • Venta, OR FULL_TIME
  • Store 2709643: 25547 Highway 126, Venta, Oregon 97487Availability - Shift/Days Part time Evenings - Overnight Shift Customer Service RepresentativeWe want you to join our team as a Customer Service Re...
  • 1 Day Ago

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0 Top Customer Service Executive jobs found in Eugene, OR area

D
Client Advisor
  • Dental Sleep Profits
  • Eugene, OR
  • Job Description Job Description VIDEO MESSAGE FROM OUR CEO: Why We Do What We Do! >> https://go.dentalsleepprofits.com/j...
  • 4/23/2024 12:00:00 AM

F
Booking Coordinator (REMOTE)
  • Feyer&Associates
  • Eugene, OR
  • We are seeking a motivated and detail-oriented Remote Booking Coordinator to join our dynamic team. As a Remote Booking ...
  • 4/22/2024 12:00:00 AM

W
Patient Navigator Coordinator
  • Willamette Valley Cancer Institute & Research Center
  • Eugene, OR
  • Overview: Patient Navigator Coordinator Navigating the cancer care continuum is a long a difficult process. Having skill...
  • 4/21/2024 12:00:00 AM

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Health Service Representative II
  • PacificSource Administrators, Inc.
  • Springfield, OR
  • *Join PacificSource and help our members access quality, affordable care!* **PacificSource is an equal opportunity emplo...
  • 4/21/2024 12:00:00 AM

P
Customer Service Dental Representative
  • PacificSource Administrators, Inc.
  • Springfield, OR
  • Job Details, Customer Service Dental Representative **Customer Service Dental Representative** **Customer Service Dental...
  • 4/21/2024 12:00:00 AM

P
Patient Access Representative - Urgent Care
  • Peace Health
  • Eugene, OR
  • Job Description Description PeaceHealth is seeking a Patient Access Representative - Urgent Care for a Per Diem/Relief, ...
  • 4/19/2024 12:00:00 AM

A
Ramp & Customer Service Agent
  • Alaska Airlines
  • Eugene, OR
  • Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, c...
  • 4/16/2024 12:00:00 AM

S
Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Eugene, OR
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/18/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m). To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$244,793 to $368,051
Eugene, Oregon area prices
were up 2.5% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019