Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Company Overview: Skyscraper Insurance Services is a leading insurance provider dedicated to delivering exceptional coverage and personalized service to individuals, families, and businesses across the United States. We understand that insurance needs vary greatly, and we are committed to providing the highest level of support and care to every customer, regardless of their background or requirements. Our team of dedicated professionals works tirelessly to ensure that our clients receive the protection they need at every stage of their lives.
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR at Skyscraper Insurance Services, you will play a vital role in delivering outstanding service and support to our diverse customer base. Your exceptional communication skills, attention to detail, and ability to empathize with customers will be instrumental in building lasting relationships and providing peace of mind through our insurance solutions.
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To apply, please submit your updated resume and a compelling cover letter highlighting your relevant experience and why you believe you would be a great fit for this role. We look forward to reviewing your application and potentially welcoming you to our dedicated team.
Job Type: Full-time
Pay: From $45,000.00 per year
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Work Location: In person
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