AUTOMOTIVE SERVICE DIRECTOR

Excellent Pay Plan Based on Experience!

Great Benefits!

What are the day-to-day responsibilities?

• Ensure exceptional customer experience
• Address all customer concerns, inconveniences and misunderstandings promptly and in a manner that consistent with dealership’s customer-centric attitude
• Create a good working environment by training and assisting subordinates
• Hire, train, motivate, counsel and monitor the performance of all service department personnel
• Direct and schedule the activities of all service department personnel
• Ensure that proper service sales techniques are being used
• Maintain highest possible standards of workmanship
• Implement procedures to quality check work
• Set and obtain sales objectives
• Work with the parts department to ensure efficient operation and the proper stocking of high use parts
• Collect accounts receivable for all service and sublet work
• Ensure proper repair order flow to satisfy warranty and dealership requirements
• Maintain accurate records and ensure warranty parts retention as required by manufacturer and dealership
• Ensure that all required technical bulletins are obtained, up-to-date and followed
• Ensure that all necessary shop equipment is in proper working condition
• Ensure that service department employees follow safety policies and practices, including OSHA and hazardous waste disposal, and report any and all accidents immediately
• Serve as liaison with manufacturer

• Three to Five years of experience in an automotive repair facility
• Two plus years of supervisory experience
• Experience working at franchised dealership; knowledge of warranty process and policies, dealership financial statements and relations with manufacturer
• Proficient knowledge of dealership computer systems (CDK knowledge preferred)
• Excellent leadership, verbal, written and interpersonal skills
• Growth mindset
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record
• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must pass pre-employment testing to include background checks, MVR, and drug screening

What benefits does the company offer?

• Excellent Pay Plan
• Medical and Dental Insurance
• Paid Vacation
• 401(k) Retirement Plan.