Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Company Description
Harland Clarke, a Vericast business, is a premier marketing solutions company that accelerates profitable revenue growth for the many thousand businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.
We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.
For more information, visit http : / / www.vericast.com or follow Vericast on LinkedIn.
Job Description
Join our fabulous printing team in High Point, NC!
Harland Clarke, a Vericast brand, offers a year-round TEMPERATURE CONTROLLED, BRIGHT, CLEAN manufacturing printing team-based environment.
Here are just some of the benefits we offer after 30 days :
Position Summary
Harland Clarke, a Vericast business, is looking to add a Production Operator (DCIS) to the 2nd shift team. Typically works Monday - Friday, 3 : 00 PM - 11 : 30 PM.
Key Duties / Responsibilities
Decision Making : Mechanical troubleshooting, production / priority decisions relating to maintenance and quality
Qualifications
Experience / Skills / Abilities Required :
Average to above average mechanical ability helpful.
Physical Requirements / Working Conditions : Manufacturing Environment - walking, standing, bending, twisting, grasping, reaching above and below shoulder, lifting up to 35 pounds on a regular basis and up to 70 pounds on occasion.
Must wear hearing protection on the production floor.
Additional Information
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K plan and generous PTO allowance.
A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we dont just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.
As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.
com. EEO is the law. To review your rights under Equal Employment Opportunity please visit : www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf.
Last updated : 2024-04-23
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