Top Customer Service Executive jobs in Lebanon, PA

Job Location: Remote
Central or Southeast U.S. Preferred or Remote (Near major metropolitan airport)
Pay Level:1A

Summary:

The Customer Sales Executive (CSE) Emerging Retail is responsible for profitably growing assigned customers and Hershey's business to achieve objectives and plans, including net sales, market share, trade spend, and sales activity margin. Responsibilities include business planning & analysis, creating valued business partnerships with customers by becoming a business advisor, and achieving mutually beneficial agreements through skilled negotiation, consultative selling and understanding of the customer's business. The CSE will also leverage insights to build a 1 to 3-year joint business plan (JBP) and deploy supporting tactics to achieve financial objectives.

Responsibilities:

* Achieve net sales, market share, trade spend, and sales activity margin targets for assigned customers. This includes managing and allocating trade funds (maintaining compliance with all Sarbanes Oxley policies) to achieve profitable sales growth within assigned rates and budgets.
* Effectively utilize Hershey's analytical tools (e.g. PlanEx, High Radius, IRI, Tableau and customer POS) and processes to drive profitable and predictable sales results.
* Build and maintain appropriate sales plans in PlanEx.
* Manage trade fund budget to include timely clearing deductions.
* Monitor and control customer expenses to include WASTE and supply chain costs.
* Provide category analysis and consumer insights to customers as well as other category tools/consultation with CSI partnership.
* Develop and provide resources and tools to the Emerging team.
* Executive level Account penetration and alignment to execute JBP.
* Work collaboratively with Hershey Customer Sales Planning and Category Management.
* Frequent travel is required.
* Strong oral and written communication skills.

Qualifications:

* Consultative Selling
* Executive Disposition
* Strategic Thinking
* Financial Acumen
* Entrepreneurial Mindset
* Drive for Results

Experience: At least 3-5 years proven sales experience including prior account management responsibilities in CPG. Category management experience preferred but not required.

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