Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Telesales & Customer Service Executive - Level 3 Customer Service Apprenticeship - MHG (Supplies) Ltd
About the Host (Placement)
MHG Supplies, with over 40 years of trading, holds an excellent reputation across various sectors, including hospitality, leisure, and retail. Working out of the MHG Supplies offices in Sheffield, the hours for this role are 9 am-5 pm, five days a week. With free on-site parking, we are conveniently located near public transport tram and bus stops, just 8 miles from Sheffield city centre.
About the role
Key details:
Overview of the role:
Thanks to continued commercial growth and client demand for our gift & loyalty cards, we’re expanding our team with the recruitment of a Telesales and Customer Service Executive.
This role offers a unique opportunity to contribute to the expansion of our customer base while cultivating strong, long-lasting customer relationships. This is a chance to shape your future career and take advantage of all the opportunities associated with sales success, combined with the fulfilment of delivering exceptional customer service.
Key Responsibilities:
The role requires no prior experience in telesales – we provide full training in-house. Once established, you'll take responsibility for your customer base, focusing on long-term development. In addition to telesales, this role involves providing excellent customer service to ensure client satisfaction and loyalty.
Candidate Requirements
Skills & Personal Qualities Required:
Qualifications Required:
About the Employer
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of sex, race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
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