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Fast-growing leader in the petroleum services industry, is looking for an energetic, hardworking experienced Service Manager to lead a dynamic team. The primary duties of the Service Manager position will be to manage the day-to-day service operations of the branch including daily interaction with the service technicians; some remotely via phone or e-mail across the assigned territory and to maximize efficiency while maintaining excellent safety standards. The Service Manager will also be responsible for obtaining the highest level of customer service and satisfaction through interacting with clients and ensuring technicians meet the customer’s expectations.

Responsibilities:

Manage service technicians to ensure timely completion of repairs

Work with dispatcher to meet customer’s service goals and expectations

Oversee and manage safety aspects of service department to ensure company safety standards and procedures are followed

Ensure that necessary safety equipment is available

Assure technicians understand and follow customer protocols and procedures

Participates in the development of branch and employee goals

Work with Corporate Service Coordinator to ensure technicians are up-to-date on training and certifications and on the latest technical information

Manage department P&L

Assist technicians in field when necessary

Ensure correct and appropriate use of company hardware and applications

Ensure service technicians are in proper dress/uniform and present a quality image to our customers and the general public

Ensure the delivery of quality customer service at the branch through personal contract with customers and prospects.

Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified interested candidates

Meet regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.

Requirements

Proficient in MS Office products (Excel, Word, Outlook, PowerPoint)

Four-year college degree or equivalent industry experience

Branch management experience, not required but a plus

Strong leadership skills to direct staff of up to 25 persons

Well-developed planning skills

Ability to listen and communicate well with employees and customers

Able to work a flexible schedule including weekends and evenings to accommodate training, monitoring and supervisor coverage

Experience working with Gilbarco, Wayne, or similar dispenser preferred but not required

Certifications in Gilbarco, Veeder Root, INCON, Verifone or similar preferred but not required

P & L experience preferred but not required

Ability to:

Travel as necessary

Lift 50 pounds unassisted and work in a high traffic area

Work flexible hours

Work independently and as a member of a team

Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

Capability for multi-tasking and highly organized, with excellent time management skills

Detail-oriented with excellent follow-up practices

Pass a drug test and background check

Please note this job description for a Service Manager is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the individual for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Benefits offered:

Paid time off

Health, Dental and Vision insurance

Healthcare spending or reimbursement accounts such as HSAs or FSAs

Other types of insurance

Retirement benefits or accounts

Salary Finance low interest employee loans