Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
```Job Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
```Duties```
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and order status
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell products and services to maximize sales opportunities
- Enter customer data and update account information in the system
- Analyze customer feedback and provide suggestions for improvement
- Make outbound calls to follow up with customers or provide additional information as needed
- Maintain a high level of professionalism and adhere to phone etiquette guidelines
```Experience```
- Previous experience in customer service or a related field is preferred
- Bilingual candidates fluent in Spanish and English are highly desired
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills
- Ability to effectively communicate with customers from diverse backgrounds
- Experience in sales or upselling is a plus
- Ability to analyze customer needs and provide appropriate solutions
If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you. Join our team today and be part of a company that values its employees and offers opportunities for growth.
Job Type: Full-time
Pay: $20.55 - $30.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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