Top Customer Service Executive jobs in Provo, UT

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Orem, UT FULL_TIME
  • Join Our Team Today!

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes
    :

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution

    • Installing and removing equipment

    • Technical and Mechanical Troubleshooting

    • Installing equipment modifications as needed

    • Working closely with and developing strong business relationships with the customer and client personnel

    • Conducting informal operator training as needed to improve machine performance

    • Completing all required reporting procedures related to the maintenance and repair of the equipment

    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance

    • Using good business judgment in your daily operations to minimize operational expenses

    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred

    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)

    • The ability to relate to customers in a professional and courteous manner

    • Good written, verbal, and listening skills

    • Good time-management skills

    • Ability to work independently and as a team

    • Ability to perform timely and accurate reporting

    • Ability to work unplanned extended workdays based on business needs

    • Ability to work with mobile devices ie: smartphones


    Requirements


    • High School Diploma or General Education Degree (GED)

    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)

    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair

    • Basic Computer and Mathematical Skills

    • Ability to adapt to ever-changing environments and work assignments

    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory

    • Maintain professional appearance based on Company policy

    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays

    • Comprehensive insurance offerings including Health, Dental, and Vision

    • Company Paid Short Term/Long Term disability

    • Company Paid Life Insurance Policy

    • Plan for your future with our 401(k) plan and take advantage of company matching

    • Competitive Salary

    • Company vehicle provided

    • Company provided Tool Kit, Cell Phone, and Laptop

    • Company Credit Card
  • 7 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Provo, UT FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 9 Days Ago

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Executive Director, Customer Service
  • Henry Schein One
  • American Fork, UT FULL_TIME
  • ***This position can be Remote, US or onsite at our Utah Headquarters *** Job Summary This position is responsible to direct the management group in all activities and systems related to customer supp...
  • 2 Months Ago

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County Executive Director
  • Farm Service Agency
  • Ely, NV FULL_TIME
  • This is a County Executive Director position, located in White Pine FSA County Office, in Ely, Nevada. This position is employed by the local Farm Service Agency (FSA) committee(s).
  • 8 Days Ago

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Customer Account Executive (Inside Sales)
  • Comcast
  • Orem, UT FULL_TIME
  • Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employme...
  • 1 Month Ago

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Customer Service
  • Quench It! American Fork
  • American Fork, UT PART_TIME
  • Job SummaryHave you ever wanted to work in an amazing work environment with amazing people? Look no further because Quench It is the place to be! Work in a fast-paced environment while meeting new peo...
  • 19 Days Ago

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0 Top Customer Service Executive jobs found in Provo, UT area

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Customer Experience Specialist
  • Serenity Healthcare
  • Provo, UT
  • Customer Experience Specialist Onsite Provo, UT Learn how healthcare should be delivered help people build a career no h...
  • 3/28/2024 12:00:00 AM

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Customer Experience Associate **Healthcare Benefits** Provo, UT
  • Vasa Fitness
  • Provo, UT
  • POSITION DESCRIPTION POSITION TITLE Member Experience Specialist (MES) FLSASTATUS Hourly COMPENSATION Base rate of $11.4...
  • 3/28/2024 12:00:00 AM

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**Paid Time Off (PTO)** Customer Services Associate
  • Vasa Fitness
  • Provo, UT
  • POSITION DESCRIPTION POSITION TITLE Member Experience Specialist (MES) FLSASTATUS Hourly COMPENSATION Base rate of $11.4...
  • 3/28/2024 12:00:00 AM

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Customer Services Specialist
  • Vasa Fitness
  • Provo, UT
  • POSITION DESCRIPTION POSITION TITLE Member Experience Specialist (MES) FLSASTATUS Hourly COMPENSATION Base rate of $11.4...
  • 3/28/2024 12:00:00 AM

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Customer Experience Associate **Encompassing Benefits Package**
  • Vasa Fitness
  • Provo, UT
  • POSITION DESCRIPTION POSITION TITLE Member Experience Specialist (MES) FLSASTATUS Hourly COMPENSATION Base rate of $11.4...
  • 3/28/2024 12:00:00 AM

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Customer Services Associate **Encompassing Benefits Package**
  • Vasa Fitness
  • Provo, UT
  • POSITION DESCRIPTION POSITION TITLE Member Experience Specialist (MES) FLSASTATUS Hourly COMPENSATION Base rate of $11.4...
  • 3/28/2024 12:00:00 AM

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Customer Services Associate **Healthcare Benefits**
  • Vasa Fitness
  • Provo, UT
  • POSITION DESCRIPTION POSITION TITLE Member Experience Specialist (MES) FLSASTATUS Hourly COMPENSATION Base rate of $11.4...
  • 3/28/2024 12:00:00 AM

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Patient Access Coordinator - Onsite St. Mark's
  • Centauri Health Solutions
  • Salt Lake City, UT
  • Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthc...
  • 3/27/2024 12:00:00 AM

Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County. Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water. The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$224,240 to $337,139
Provo, Utah area prices
were up 2.3% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019