Top Customer Service Executive jobs in Rockford, IL

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • Full-Time

    Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn’t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Gold Medal team. You’re already looking forward to tomorrow!

    Responsibilities

    • Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
    • Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
    • Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.

    Qualifications

    • You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
    • You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
    • You’re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.

    Benefits

    • Health insurance
    • Paid time off
    • 401(k) matching
    • Life insurance
    • Referral program
    • Employee discount
  • 17 Days Ago

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Outbound Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • The primary functions of the Outbound Customer Service Representative are to convert outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and ...
  • 17 Days Ago

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Automotive Customer Service Rep
  • Midas Service Center
  • Sterling, IL FULL_TIME
  • Welcome to Midas Service Center with locations in Sterling, IL and Dixon, IL! Are you ready to embark on a fulfilling career in customer care with us? We are currently seeking enthusiastic individuals...
  • 2 Days Ago

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Automotive Customer Service Rep
  • Midas Service Center
  • Sycamore, IL FULL_TIME
  • Welcome to Midas Service Center in Downers Sycamore, IL! Are you ready to embark on a fulfilling career in customer care with us? We are currently seeking enthusiastic individuals to join our team as ...
  • 2 Days Ago

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Automotive Customer Service Rep
  • Midas Service Center
  • Rockford, IL FULL_TIME
  • Welcome to Midas Service Center in Rockford, IL! Are you ready to embark on a fulfilling career in customer care with us? We are currently seeking enthusiastic individuals to join our team as Automoti...
  • 2 Days Ago

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County Executive Director Expanded
  • Farm Service Agency
  • Janesville, WI FULL_TIME
  • This a County Executive Director - Expanded position located in a Shared Management with Green and Rock County FSA Offices. The position will be located in either Monroe, WI (Green County) or Janesvil...
  • 3 Days Ago

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0 Top Customer Service Executive jobs found in Rockford, IL area

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Client Service Associate
  • Wealth Enhancement Group
  • Clinton, WI
  • Job Description: About Wealth Enhancement Group Wealth Enhancement Group is an independent wealth management firm offeri...
  • 3/19/2024 12:00:00 AM

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R+R Kitchen - Food Service - Part Time Road Ranger - Winnebago, IL
  • Road Ranger
  • Winnebago, IL
  • Description Our R+R Kitchen Food Service Staff are dedicated to serving up fresh-made, delicious food offerings for our ...
  • 3/18/2024 12:00:00 AM

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Cashier - Cherryvale Mall
  • JCPenney
  • Rockford, IL
  • General Description As a Cashier you are accountable for the customer service and sales experience including: maintainin...
  • 3/16/2024 12:00:00 AM

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Customer Service Associate - Remote
  • Globe Life AO National
  • Rockford, IL
  • Are you are looking for a career change or for a growth opportunity? Do enjoy working with people and like working in a ...
  • 3/15/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Rockford, IL
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
  • 3/15/2024 12:00:00 AM

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Health Service Specialist - CNA/CMA Mid shift rotating schedule
  • Rosecrance
  • Rockford, IL
  • Let's change lives together. Join a purpose-driven community of champions. This position qualifies for a $2,000 sign-on ...
  • 3/15/2024 12:00:00 AM

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Health Service Specialist Ware Center & Mulberry Center FLOAT Sun - Thurs 9am - 7:30pm - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • As a float Health Service Specialist, staff would serve both the crisis residential population at Rosecrance Mulberry Ce...
  • 3/6/2024 12:00:00 AM

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Health Service Specialist - CNA/CMA 3rd Shift - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • Let’s change lives together. Join a purpose-driven community of champions. This position qualifies for a $2,000 sign-on ...
  • 3/6/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$240,164 to $361,082
Rockford, Illinois area prices
were up 1.3% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019