Top Customer Service Executive jobs in Saint Cloud, MN

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Elation
  • Foley, MN PART_TIME,FULL_TIME
  • This position requires 60 days in person training at our Foley, MN location before remote work is possible.

    We are currently seeking 12:30PM-10PM and every 4th weekend availability.

    If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

    What is an Answering Service Operator?

    Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typist who loves tech, and customer service, read on!

    Overview

    As an extension of our customer's office, the Operator role is one of the most important at Elation Answering Service. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

    Our Accountabilities

    • Adhere to Elation Answering Service call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
    • Create exceptional caller experiences that deliver meaningful connections with customers and callers.
    • Maintain accuracy, mindfulness, and strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
    • Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
    • Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

    Your Key Attributes

    • You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
    • You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
    • Your ability to understand and anticipate your customer's needs. You are service-oriented.
    • Your laser focus and high attention to detail allow you to accurately depict the spirit of a message while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
    • You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
    • You are positive and professional with a high degree of emotional intelligence.

    Working conditions

    Normally work takes place in an open office, call center environment with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. Applicants must be 17 years of age or older to apply.

    Elation Answering Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

    We are currently seeking full-time and part-time positions for weekends. Other shift times may be available after training and with experience and tenure.

    Customer Elation provided the following inclusive hiring information:

    We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

    Job Types: Full-time, Part-time

    Pay: From $18.20 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Referral program
    • Vision insurance

    Experience level:

    • No experience needed

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Night shift

    Weekly day range:

    • Weekends as needed

    Work setting:

    • Hybrid work

    Application Question(s):

    • You are aware that this position requires 60 days of in person training at our Foley, MN location before remote work is possible?

    Work Location: Hybrid remote in Foley, MN 56329

  • 2 Days Ago

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Customer Service Representative
  • Customer Elation
  • Hutchinson, MN PART_TIME,FULL_TIME
  • We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight a...
  • 2 Days Ago

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Customer Service Support Representative
  • Anderson Trucking Service
  • Saint Cloud, MN FULL_TIME
  • MAKE A DIFFERENCE Support a team of experienced Account Representatives and learn firsthand from industry experts on how to manage a variety of fast changing customer relationships. You will learn to ...
  • 7 Days Ago

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Dispatcher/Customer Service - Have mornings off!
  • Service Today, Heating, Air Conditioning, Plumbing and Electrical
  • Brainerd, MN FULL_TIME
  • Join the Service Today team, a leader in HVAC, Electrical, and Plumbing services, as a Dispatcher for our evening shift. We're on the hunt for an organized, proactive individual to coordinate services...
  • 1 Month Ago

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Customer Account Executive (Inside Sales)
  • Comcast
  • Saint Cloud, MN FULL_TIME
  • Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! If you are bilingual in English and Spanish - that is a plus!...
  • 1 Month Ago

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Customer Account Executive (Inside Sales)
  • Comcast
  • Willmar, MN FULL_TIME
  • Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employme...
  • 1 Month Ago

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0 Top Customer Service Executive jobs found in Saint Cloud, MN area

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Customer Service Specialist (Remote) (FL Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO FLORIDA RESIDENTS ONLY*** Our Ideal Candidate Vermilion Holding...
  • 3/28/2024 12:00:00 AM

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PART TIME Member Services Representative
  • Planet Fitness
  • Saint Cloud, MN
  • NOW HIRING FOR PART TIME POSITIONS FOR OUR ST. CLOUD LOCATION Job Summary The Member Services Representative will be res...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist (Remote) (FL Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO FLORIDA RESIDENTS ONLY*** Our Ideal Candidate Vermilion Holding...
  • 3/27/2024 12:00:00 AM

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Salon Receptionist - Crossroads Ctr
  • JCPenney
  • Saint Cloud, MN
  • General Description At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating ...
  • 3/27/2024 12:00:00 AM

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Customer Service Lead
  • Fleet Farm
  • Waite Park, MN
  • Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best pos...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative Associate - Saint Paul, MN
  • Optum
  • Saint Joseph, MN
  • $1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an ...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist (MN Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY - ONSITE AT OUR SAUK RAPIDS LOCATION**...
  • 3/24/2024 12:00:00 AM

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Customer Service Specialist (MN Residents Only)
  • VERMILION HOLDINGS GROUP
  • Sauk Rapids, MN
  • Job Description Job Description ***POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY - ONSITE AT OUR SAUK RAPIDS LOCATION**...
  • 3/24/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$233,897 to $351,659
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago

Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019