Top Customer Service Executive jobs in Santa Fe, NM
Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Customer Service Executive jobs
Customer Account Executive (Inside Sales)
- Comcast
-
Taos, NM
FULL_TIME
-
Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employment. The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!
The pay is base hourly targeted commission and ranges up to $20.15 - $23.65/hour all in (base hourly pay rate ranges from $11.50 - $16/hour). Our average performers make between $40k-50k annually.
So, what is this great job? Your main responsibility will be selling Comcast products and services that are both current and emerging. You will approach sales as a way of helping our customers receive the best value for their money. You should be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s interest.
GREAT PERKS AND BENEFITS:- Competitive salary based on experience
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
CORE RESPONSIBILITIES:- Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
- Win as a team-Relationship management skills and openness to feedback.
- Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
- Build a positive work relationship with customers to enhance the image and public perception of a company.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Strive to exceed overall performance goals of the organization.
- The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
- Ability to execute successfully on an expected call flow on every interaction.
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- Elicits and records customer information and inquiries using a computerized system.
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
- Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
- Supports Other lines of business as call volume dictates.
- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
- Achieves overall performance goals of the organization.
- Attends training as required.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
JOB QUALIFICATION:- A high school diploma or equivalent is required
- 2-5 years of sales experience preferred
- Demonstrates the ability to work independently with little or no supervision
- In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
- Must have “home office” space in your home with the following requirements:
- Home Office Requirements:
- Have a quiet work area in a location that provides privacy from other people, activities and noise
- Have a steady work surface
- Have a comfortable chair
- Adequate lighting
- Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
- Home Office Requirements:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.#ComCOEWestOthers - 22 Days Ago
Customer Account Executive (Inside Sales)
- Comcast
-
Farmington, NM
FULL_TIME
- Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employme...
- 22 Days Ago
Customer Service
- Kakawa Chocolate House
-
Santa Fe, NM
FULL_TIME
- *Kakawa Chocolate House in Santa Fe, NM is looking for one customer service person to join our 40 person strong team. We are located on 1050 Paseo De Peralta. Our ideal candidate is * *Answer any ques...
- 1 Month Ago
Customer Service Delivery Advocate
- Carvana, LLC
-
Santa Fe, NM
OTHER,FULL_TIME
- We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one o...
- 17 Days Ago
Business and Customer Service Coordinator
- Custom Window Coverings, Limited
-
Santa Fe, NM
FULL_TIME
- Business and Customer Service Coordinator | Custom Window Coverings LTD Job Description: Custom Window Coverings LTD is seeking a highly organized and customer-focused individual to join our team as a...
- 19 Days Ago
Propane Customer Service Representative
- Kit Carson Propane
-
Taos, NM
FULL_TIME
- As a Customer Service Representative for Kit Carson Propane, you will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face w...
- 21 Days Ago
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0 Top Customer Service Executive jobs found in Santa Fe, NM area
Client Service Officer (Remote Eligible: AZ, NM)
- Enterprise Bank & Trust
-
Santa Fe, NM
- Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
- 4/26/2024 12:00:00 AM
Retail Service Advisor
- Office Depot
-
Santa Fe, NM
- Job Description At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our custo...
- 4/26/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- ARIVE
-
Santa Fe, NM
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
Customer Service Representative - Santa Fe
- Enterprise Truck Rental
-
Santa Fe, NM
- **Customer Service Representative - Santa Fe** **Job ID** 389439 Santa Fe, NM **Overview** The Customer Assistance Repre...
- 4/25/2024 12:00:00 AM
Patient Services Representative
- La Familia Medical Center
-
Santa Fe, NM
- Position Function Summary Under the direction of the HCH, Manager, the Patient Services Representative (PSR) greets pati...
- 4/24/2024 12:00:00 AM
Patient Service Representative
- La Familia Medical Center
-
Santa Fe, NM
- Position Function Summary Under the direction of the Front Office Manager, and in cooperation with the Chief Administrat...
- 4/24/2024 12:00:00 AM
Account Representative
- Mariner Finance Llc
-
Santa Fe, NM
- Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
- 4/24/2024 12:00:00 AM
Medical Equipment Customer Service Representative
- Rotech Healthcare Inc.
-
Santa Fe, NM
- OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
- 4/22/2024 12:00:00 AM
About Santa Fe, New Mexico
Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County.
This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$231,099 to $347,461
Santa Fe, New Mexico area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Top Customer Service Executive do?
Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019