Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Description
Top Notch Distributors Job Description
Last Reviewed: Monday, March 14, 2022
Title: CUSTOMER SERVICE/ ECOMMERCE REPRESENTATIVE
Department: Customer Care
Pay Status: Non-Exempt
Reports To: Customer Care Assistant Manager
JOB SUMMARY
This role will support both customer service and ecommerce. Assisting customers by entering orders, e-mails, calls, and chats. Also handle any issues they may encounter after they order product, such as shipping, receiving, or returning of the product. Responsible for providing quality and efficient customer service to customers both internal and external.
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EDUCATION
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0 Top Customer Service Executive jobs found in Scranton, PA area