Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Banking Customer Service Representative
At Foundever™, experience is everything :
At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, financial services, technical and warranty support, and roadside assistance.
All calls are inbound calls only - no cold calling.
Customer Service Representatives will be supporting one of the largest insurance and banking providers in the U.S. and will assist with entry-level banking and financial needs.
We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions.
Must reside within driving distance of our Sumter, SC location. You will be working onsite at 1057 Broad St B, Sumter, SC 29150.
Must reside within driving distance of our Sumter, SC location. You will be working onsite at 1057 Broad St B, Sumter, SC 29150.
Military Friendly :
Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations.
We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.
Experience built on integrity, leadership, discipline, dedication and respect.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors.
This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Last updated : 2024-04-24
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