Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job title: Manager - Business Operations
Location: 4040 Esplanade Way Tallahassee, FL 32311
Job summary:
Business Operations Specialist (2) - provide detailed desk procedures as well as overall business processes to the Contract Manager as the Department transitions from the current accounting and cash management system, (FLAIR) to the implementation of a cloud-hosted, modern financial management solution, (Florida PALM).
Project Management Specialist (1)- same duties as Business Ops Spec, with project supervisory duties.
WORK ENVIRONMENT: Professional Office / Cubicle
CANDIDATE RESPONSIBILITIES:
** Documenting current business processes, including face to face, phone, email or video conferencing communications
** Inventory, catalog and comprehensively document all existing roles, processes and procedures involved in the operation of the departments (Accounting, Budget, Disbursements, Finance, Revenue, and Reporting functions)
** Ability to draft precise and exhaustive procedures
Job Type: Contract
Schedule:
Ability to Relocate:
Work Location: In person
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