Top Customer Service Executive jobs in Wichita Falls, TX
Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Customer Service Executive jobs
Customer Account Executive (Inside Sales)
- Comcast
-
Wichita Falls, TX
FULL_TIME
-
Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employment. The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!
The pay is base hourly targeted commission and ranges up to $20.15 - $23.65/hour all in (base hourly pay rate ranges from $11.50 - $16/hour). Our average performers make between $40k-50k annually.
So, what is this great job? Your main responsibility will be selling Comcast products and services that are both current and emerging. You will approach sales as a way of helping our customers receive the best value for their money. You should be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s interest.
GREAT PERKS AND BENEFITS:- Competitive salary based on experience
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
CORE RESPONSIBILITIES:- Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
- Win as a team-Relationship management skills and openness to feedback.
- Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
- Build a positive work relationship with customers to enhance the image and public perception of a company.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Strive to exceed overall performance goals of the organization.
- The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
- Ability to execute successfully on an expected call flow on every interaction.
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- Elicits and records customer information and inquiries using a computerized system.
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
- Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
- Supports Other lines of business as call volume dictates.
- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
- Achieves overall performance goals of the organization.
- Attends training as required.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
JOB QUALIFICATION:- A high school diploma or equivalent is required
- 2-5 years of sales experience preferred
- Demonstrates the ability to work independently with little or no supervision
- In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
- Must have “home office” space in your home with the following requirements:
- Home Office Requirements:
- Have a quiet work area in a location that provides privacy from other people, activities and noise
- Have a steady work surface
- Have a comfortable chair
- Adequate lighting
- Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
- Home Office Requirements:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.#ComCOEWestOthers - 12 Days Ago
Customer Service
- YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS
-
Wichita Falls, TX
OTHER
- Job Details Job Location: YMCA - Bill Bartley Branch - Wichita Falls, TX Position Type: Part Time Education Level: Not Specified Salary Range: $10.00 - $13.00 Hourly Travel Percentage: None Job Shift:...
- 1 Month Ago
Customer Service
- Partnered Staffing - Kelly Services
-
Wichita Falls, TX
FULL_TIME
- Company DescriptionAt Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best tale...
- 1 Month Ago
Customer Service
- The Home Depot
-
Sunset, TX
FULL_TIME
- Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn ...
- 1 Month Ago
Customer Service Representative
- Everyone Can Dance
-
Wichita Falls, TX
FULL_TIME
- Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledg...
- 8 Days Ago
Customer Service Representative
- Mr. Rooter Plumbing of Denton
-
Jacksboro, TX
FULL_TIME
- In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and fo...
- 9 Days Ago
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0 Top Customer Service Executive jobs found in Wichita Falls, TX area
Customer Service Quality Control Representative
- American National Bank & Trust
-
Wichita Falls, TX
- Job Description Job Description Description: GENERAL DESCRIPTION: The Deposit Customer Service Quality Control Represent...
- 4/16/2024 12:00:00 AM
Hair Stylist - Sikes Senter Mall
- JCPenney
-
Wichita Falls, TX
- General Description At JCPenney Salon, we strive to unlock the potential of America's top salon professionals, creating ...
- 4/16/2024 12:00:00 AM
Guest Service Provider
- Golden Chick
-
Wichita Falls, TX
- **Job Description** **Job Title:** Guest Service Provider **Department:** Restaurant Operations **Reports To:** Shift Le...
- 4/15/2024 12:00:00 AM
SERVICE ADVISOR
- AUTO INC
-
Wichita Falls, TX
- Job Details Job Location Toyota of Wichita Falls - Wichita Falls, TX Description Job Summary Communicate with and assist...
- 4/14/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Wichita Falls, TX
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Customer Experience Specialist (Advisor)
- Best Buy
-
Wichita Falls, TX
- **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Over...
- 4/14/2024 12:00:00 AM
Customer Service Associate
- Raising Cane's Chicken Fingers
-
Wichita Falls, TX
- **Customer Service Associate** Wichita Falls, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Ins...
- 4/14/2024 12:00:00 AM
Retail Sales Manager - Customer Service (Full-Time)
- Michaels Stores, Inc.
-
Wichita Falls, TX
- Store - WICHITA FALLS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end ...
- 4/13/2024 12:00:00 AM
About Wichita Falls, Texas
Wichita Falls (/ˈwɪtʃɪtɑː/ WITCH-i-taw) is a city in and the county seat of Wichita County, Texas, United States. It is the principal city of the Wichita Falls Metropolitan Statistical Area, which encompasses all of Archer, Clay, and Wichita Counties. According to the 2010 census, it had a population of 104,553, making it the 38th-most populous city in Texas. In addition, its central business district is 5 miles (8 km) from Sheppard Air Force Base, which is home to the Air Force's largest technical training wing and the Euro-NATO Joint Jet Pilot Training program, the world's only multinationa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Customer Service Executive jobs
$220,828 to $332,018
Wichita Falls, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Top Customer Service Executive do?
Top Customer Service Executive in New Suffolk, NY
American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months.
December 13, 2019