Top Division Human Resources Executive jobs in the United States

Top Division Human Resources Executive plans and directs human resources policies, objectives, and initiatives for a division or region within an organization. Implements end-to-end human resources function to deliver talent acquisition, training, compensation, benefits, labor relations, and employee support services. Being a Top Division Human Resources Executive partners with leadership across the organization to provide human resources programs aligned with the organization's operational objectives, mission, and values. Builds and develops the teams and technology resources to facilitate regulatory compliance, recordkeeping, transaction processing, and analysis of workforce metrics. Additionally, Top Division Human Resources Executive identifies and explores trends in human resources to enhance the employee experience, meet evolving organizational needs and create innovative programs. Requires a bachelor's degree. Typically reports to top management. The Top Division Human Resources Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Division Human Resources Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Human Resources Specialist III
  • Human Resources Division
  • Boston, MA FULL_TIME
  • The Commonwealth of Massachusetts Executive Branch is one of the state's largest employers with over 42,000 employees that span 11 secretariats and over 70 agencies. From Accountants to X-ray technicians, with hundreds of titles in between, we are one employer with many career opportunities. The Commonwealth is looking for leaders, thinkers, creators, and innovators. We are a diverse workforce that reflects the diverse population that we serve.

    The mission of the Human Resources Division (HRD) is to attract, develop and retain a high performing workforce to ensure the delivery of constituent services across the Commonwealth.

    GENERAL DUTIES AND RESPONSIBILITIES

    The MassHR Employee Service Center is a customer service driven organization which provides a single point of contact for HR services within the Commonwealth. Current service offerings include assistance with Employee Self-Service, including Self-Service Time and Attendance (SSTA), employee pay and profile inquiry management, and transaction processing, MassCareers support, assistance with the Performance and Career Enhancement system, MyPath, for Mass Achieve, MassPerform and Employee Performance Review System (EPRS), Tuition Remission processing, Public Service Loan Forgiveness (PSLF) and Extended Illness Leave Bank (EILB) open enrollment processing.

    The MassHR Employee Service Center (ESC), Supervisor is responsible for managing the day-to-day functions of the ESC MassCareers, Contact Center and/or Processing team, review and monitor progress and performance of staff activities to maintain and enhance customer relationships and meet organizational and operational objectives.

    • Ensures a high standard of HR professionalism in all Customer Service Center interactions.
    • Review and resolve all inquiries escalated by staff.
    • Maintain internal job aids to assist the team in researching complex inquiries.
    • Serves as a subject matter expert for the Commonwealth Employee Self-Service processes and advocates standardized adoption of practices across Secretariats and Agencies.
    • Monitors and assures quality and accuracy of information communicated and recorded.
    • Promotes open communication amongst team to proactively identify potential issues.
    • Provides guidance in resolution of issues identified by specialists and customers.
    • Organizes opportunities for employees to share knowledge, successful practices and lessons learned with colleagues.
    • Initiates and ensures timely updates to knowledge management repositories (FAQs, desktop procedures, call scripts).
    • Prioritizes required tasks according to business needs to ensure effective and timely completion.
    • Ensures employees utilize appropriate technology, processes, and people to deliver services to customers efficiently and effectively.
    • Facilitates identification and implementation of continuous improvement opportunities.
    • Conducts cross-functional training to foster standardized processes and breadth of employee knowledge on Commonwealth time reporting processes.
    • Coordinates cross-functional work teams to identify, develop solutions, and/or improve the functional area/system processes and procedures.
    • Assures compliance with Commonwealth policies and procedures in each customer interaction.
    • Assures protection of employee confidential information by maintaining an understanding of state and federal regulations on the treatment of confidential information and Shared Services policies on confidentiality and assures protection of confidential information in daily handling of communications, documents, and archives.

    SUPERVISION RECEIVED

    • Direct supervision from Deputy Director of the MassHR Employee Service Center

    DIRECT REPORTING STAFF

    • Customer Service Specialists (HR Specialist II)

    DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

    Customer Service

    • Monitors communications with internal and external customers with a goal of achieving first call resolution for HR inquiries. Work may be performed in a call center environment working from an assigned queue of contacts (e.g., phone calls, e-mails).
    • Ensures employees use effective communication to maintain good working relationships with customers and solicit, evaluate, and act on customer feedback.
    • Maintains procedures and resource documents to aid employees in researching responses to inquiries.
    • Reviews case documentation to monitor quality of interaction with customers.
    • Resolves escalated inquiries or works with the appropriate individual and/or group for resolution if issue requires additional review.
    • Monitors inquiry volume and adjusts teamwork assignments as required to meet customer needs.
    • Tracks status of open inquiries and reassigns as necessary to assure timely resolution.
    • Develops materials and conducts training on Customer Service processes, policies/procedures, and time reporting procedures across various employee groups (e.g., 9x5, 24x7, Labor Distribution).

    Time & Attendance Processes, Policies & Procedures

    • Serves as a subject matter expert for Commonwealth Employee Self Service including Time and Attendance processes and encourages standardized adoption of processes across Secretariats and Agencies.
    • Provides guidance on data inputs required for complex time related transactions across various time reporting populations.
    • Coordinates with Intake and Processing Team, including supervision of time related transactions, in times of heavy volume and on periodic rotations to meet customer demand and reinforce cross-function knowledge.

    Human Resources Systems & Technologies

    • Assures Employee Self-Service transactions completed by Customer Service Specialists are processed efficiently and effectively utilizing appropriate technologies.
    • Monitors, and in times of high volume, completes password resets for timekeeping system on behalf of employees.
    • Encourages feedback from business partners to identify and document system issues and provide recommendations for improvement.

    QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)


    • Thorough knowledge of human resources laws and regulations.
    • Knowledge of the various methods and techniques used in conducting employee performance evaluations and employee training and development.
    • Ability to lead others, organize and review work.
    • Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates, and available resources; controlling work through periodic reviews and/or evaluations; determining the need for disciplinary action and recommending disciplinary action.
    • Knowledge of the principles and practices of wage and salary administration.
    • Ability to conduct training or instruction.
    • Knowledge of the types and content of a wide variety of occupations common to the public sector.
    • Ability to review and compare like data for accuracy, completeness and consistency.
    • Ability to perform mathematical calculations using formulas to solve problems.
    • Ability to communicate effectively, both verbally and in writing.
    • Ability to use a computer to conduct research, manage databases, and produce written documents.
    • Ability to gather information by examining documents and interviewing others.
    Qualifications

    First consideration will be given to those applicants that apply within the first 14 days.

    Minimum entrance requirements:
    Applicants must have at least (A) four years of full-time, or equivalent part-time professional experience in human resources work, (B) of which at least one year must have been in a supervisory, administrative, or managerial capacity; or (C) any equivalent combination of the required experience and the substitutions below:
    Substitutions:
    I. An Associate's degree may be substituted for a maximum of one year of the required (A) experience*.
    II. Bachelor's degree or higher may be substituted for a maximum of two years of the required (A) experience*.
    III. A Graduate degree with a major in Human Resources Management, Human Resources Administration or Public Administration may be substituted for a maximum of three years for the required (A) experience*.
    • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
    NOTE: No substitution will be allowed for the required (B) experience.

    Comprehensive Benefits

    When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

    Want the specifics? Explore our Employee Benefits and Rewards!


    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

    Official Title: Human Resources Specialist III
    Primary Location: United States-Massachusetts-Boston-100 Cambridge Street
    Job: Human Resources
    Agency: Human Resources Division
    Schedule: Full-time
    Shift: Day
    Job Posting: Mar 25, 2024, 1:58:32 PM
    Number of Openings: 1
    Salary: 77,257.18 - 112,455.20 Yearly
    If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Pete Murillo - 6178789700
    Bargaining Unit: 06-NAGE - Professional Admin.
    Confidential: No
    Potentially Eligible for a Hybrid Work Schedule: Yes
  • Just Posted

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Human Resources Executive Assistant
  • EOG Resources, Inc.
  • Houston, TX FULL_TIME
  • The Human Resources (HR) Executive Assistant, reporting to Chief Human Resources Officer (CHRO), is responsible for providing comprehensive administrative support to the CHRO and HR leadership team to...
  • 1 Month Ago

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Apprentice technician
  • Idaho Division of Human Resources
  • Pocatello, ID FULL_TIME
  • Transportation Technician Apprentice, Striping CrewPosting Begin Date : 2024 / 02 / 27Posting End Date : 2024 / 03 / 12Category : TransportationSub Category : MaintenanceWork Type : Full TimeLocation ...
  • 20 Days Ago

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Liquor Stock Clerk - W. Kathleen Ave
  • Idaho Division of Human Resources
  • Coeur D Alene, ID FULL_TIME
  • Liquor Stock Clerk - W. Kathleen Ave. Coeur d'Alene Posting Begin Date : 2023 / 10 / 11 Posting End Date : 2024 / 12 / 11 Category : Retail Sub Category : Customer Service Work Type : Part Time Not Be...
  • 21 Days Ago

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Apprentice technician
  • Idaho Division of Human Resources
  • Sandpoint, ID FULL_TIME
  • Posting Begin Date : / 02 / 27 Posting End Date : / 03 / 12 Category : Transportation Sub Category : Maintenance Work Type : Full Time Location : Pocatello, ID, United States Minimum Salary : 18.55 Ma...
  • 21 Days Ago

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Maintenance apprentice
  • Idaho Division of Human Resources
  • Pocatello, ID FULL_TIME
  • Transportation Technician Apprentice - Maintenance crew Posting Begin Date : 2024 / 02 / 26 Posting End Date : 2024 / 03 / 11 Category : Transportation Sub Category : Maintenance Work Type : Full Time...
  • 24 Days Ago

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Human Resources Business Partner Laurel Maryland
  • The Judge Group
  • Laurel, MD
  • Description SUMMARY The Company is currently seeking a Human Resources Generalist to join our team. This position will b...
  • 3/28/2024 12:00:00 AM

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Lead HR Representative - Federal (MFLC)
  • Magellan Health, Inc.
  • Arlington, VA
  • Proficient with Excel and reporting Provides functional support to the human resources (HR) department by responding to ...
  • 3/28/2024 12:00:00 AM

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Clinical Research Coordinator II - Infectious Disease
  • Henry M. Jackson Foundation
  • Bethesda, MD
  • Overview Join the HJF Team! HJF is seeking a Clinical Research Coordinator II to perform clinical research and patient t...
  • 3/28/2024 12:00:00 AM

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Program Coordinator - Scientific Research Department
  • Henry M. Jackson Foundation
  • Bethesda, MD
  • Overview Join the HJF Team! HJF is seeking a Program Coordinator to provide administrative project oversight of a narrow...
  • 3/28/2024 12:00:00 AM

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HR Manager
  • George Washington University
  • Washington, DC
  • I. DEPARTMENT INFORMATION Job Description Summary: Human Resources Management and Development (HRMD) is made up of sever...
  • 3/27/2024 12:00:00 AM

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Physical Therapist Assistant
  • CareStaff Partners
  • Front Royal, VA
  • CareStaff Partners is seeking a Physical Therapist Assistant (PTA) for a critical travel or local contract position with...
  • 3/27/2024 12:00:00 AM

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Contract Human Resources Business Partner - Remote Work
  • Jumpstart HR
  • Columbia, MD
  • At Jumpstart HR, we help small businesses and startups grow! We've been named one of "Seven Startups Making Life Easier ...
  • 3/25/2024 12:00:00 AM

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Physical Therapist
  • CareStaff Partners
  • Winchester, VA
  • CareStaff Partners is seeking a Physical Therapist (PT) for a critical travel or local contract position with a Outpatie...
  • 3/24/2024 12:00:00 AM

Income Estimation for Top Division Human Resources Executive jobs
$243,254 to $354,633