Top Division Information Technology Executive jobs in Lincoln, NE

Position Summary

The incumbent provides direct phone support to end users promoting effective use of computing tools to meet business requirements. This position is responsible for ensuring that end user computing issues are satisfied by providing timely innovative and proactive solutions to meet the business needs while being self-sufficient or working under limited direction.

This position performs initial problem analysis and resolution for end user issues. Provides end user help services for the District’s standard desktop software applications and operating systems, as well as basic usage assistance for the desktop components of key enterprise applications. Duties include supporting end user needs, including user account maintenance, assigning security groups and permissions, operations tasks such as account resets, adding and deleting accounts. Responsible to leverage work management processes to record work utilizing SAP to create notification for tracking work, escalating work to other work groups and review open work when escalated to others. Responsible for following ET Standards, Procedures, Guidelines, and updating Knowledge Database accordingly.

Education, Training and Experience

Technical Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field (OR) Associate degree and a minimum of three (3) years technical IT experience, including specific experience as listed below (OR) High school diploma/GED and a minimum of five (5) years technical IT experience, including specific experience as listed below.

Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of four (4) years technical IT experience as listed below (OR) Associate degree and a minimum of six (6) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of eight (8) years technical IT experience including specific experience as listed below.

Experience

Ability to work independently and in cooperation with others on multiple activities with flexibility to manage competing demands and changing priorities.

Excellent communication, interpersonal, and organization skills.

Excellent analytical problem-solving skills.

Must be customer-service oriented and adaptable to ongoing change.

Licenses and/or Certifications

Security Clearance: Incumbent may be required to satisfy any existing and future District security clearance or background check requirements for access to key NPPD locations and/or supporting sensitive business applications.

Obtain and maintain intermediate to advanced technical certification aligned with key business system platform(s) used at the District (for example, SAP, Microsoft Certifications, and Security related best practices) as applicable.

Essential Duties & Responsibilities

Technical Analyst:

Analyze, design, develop, configure, maintain, troubleshoot, and provide direction and support for complex systems, applications and databases in support of the District's computing environment. Provide technical architecture recommendations and apply best practices in system design, development, and testing. Collaborate with/advise/coach other ET/Corporate Security and business unit analysts to ensure understanding of business and technical work processes, tools, and best practices.

Evaluate, create, document, and test complex system-related interfaces and integration

Maintains efficient and effective management of vendor contract service relationships pertaining to technical services.

Provide 24/7 system support, carry a mobile communications device, and perform duties from remote locations such as home and during business travel.

Systems Analyst:

In addition to being proficient in all duties of the Technical Analyst, the Systems Analyst will also be responsible for the following duties:

Lead special task groups, trouble-shooting efforts, and integration and/or improvement project teams.

Lead the development and implementation of training and communications plans/materials.

Accountable for other duties as assigned.

Core Competencies