Top Division Information Technology Executive jobs in Topeka, KS

Top Division Information Technology Executive establishes and directs the strategic planning, implementation, and operation of a division's information technology department. Oversees the selection of hardware and software that will support current operations and accomplish long-term business objectives. Being a Top Division Information Technology Executive tracks technology trends and identifies new opportunities to enhance efficiency and gain a competitive advantage. Requires a bachelor's degree. Additionally, Top Division Information Technology Executive typically reports to top management. The Top Division Information Technology Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Division Information Technology Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • Information Technology Group
  • Topeka, KS FULL_TIME
  • Job Details

    Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service. With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner. Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements. Follows policies and procedure to ensure corporate data security. Executes and enforces user access guidelines and procedures. Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications. Responds positively and promptly to coworker requests for assistance. Participates in assigned projects, contributing to their accurate and timely completion. Communicates effectively with all levels of employees, both technical and non-technical.

    Mandatory:

    Bachelors degree in a related field and 1 year recent experience in help desk operations. Associates Degree in a computer science-related field and 2 years recent experience in help desk operations. High School diploma and two years of demonstrated work experience on a Service Desk.

    • Prefer CompTIA A or Net certifications. Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.
    • Knowledge of Windows 7 or Windows 8, and Microsoft Office is required. Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills.
    • Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver's license required.

    This is a monday through friday position. hours vary from 6:30a-5:00p (working eight-hour shift to cover core work hours). will be required to work on-site 10 days a month and can be broken down during the week (3 days on-site x 2 days remote, 2 days on-site x 3 days remote, etc.) candidate will be responsible for providing technical support and troubleshooting for internal customers.

    • proficient with windows 10 support and troubleshooting. majority of the support provided by this candidate will be over the phone.
    • there will be no hands on support for users, all support is done remote.
    • this job is performed with little supervision and requires the candidate to work independently, multi-task and prioritize workload accordingly. must be detail oriented and candidate must be able to effectively communicate with all levels of employees, including technical and non-technical in a timely manner.
    • candidate will be responsible for monitoring many applications for client including teams and outlook.
    • candidate must be able to navigate between these applications as needed.
    • candidate should have proficient keyboarding skills with little to no errors (no less than 40wpm).
    • candidate must be familiar with incident management software and processes, remote management tools, and has higher than average customer service skills. experience with servicenow, office 365, citrix, and mobile device operating systems is preferred.
    • valid driver's license required.
  • 11 Days Ago

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Director of Information Technology
  • Lyon County Kansas
  • Emporia, KS FULL_TIME
  • DIRECTOR OF I.T. JOB DESCRIPTION JOB TITLE: DIRECTOR OF I.T. ORIGIN DATE: JUNE 2017 REPORTS TO: BOARD OF COUNTY COMMISSIONERS REVISION DATE: SEPT 2022 DEPARTMENT: I.T. DEPARTMENT NO: 51 CLASSIFICATION...
  • 20 Days Ago

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Director of Information Systems and Technology
  • Newman Regional Health
  • Emporia, KS FULL_TIME
  • Newman Regional Health is seeking a talented professional to serve as the Director of Information Systems and Technology who is ready to join an amazing team and make a difference at the largest and m...
  • 24 Days Ago

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Information Technology Coordinator
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview The Technology Coordinator position is assigned to a KU IT Technology Support Center (TSC) and is responsible for managing the technicians and activities related to solving technical...
  • 1 Day Ago

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Information & Network Technology Adjunct Instructor
  • Manhattan Area Technical College
  • Manhattan, KS FULL_TIME
  • Job Classification: Adjunct/ContractWork Schedule: Based on course schedulingCompensation: $550 per semester credit hourReporting Relationship: Dean of Advanced TechnologiesEffective Start Date: Janua...
  • 10 Days Ago

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Adjunct Instructor: Information & Network Technology
  • HR Partners
  • Manhattan, KS FULL_TIME
  • Company: Manhattan Area Technical College Title: Adjunct Instructor: Information & Network Technology Job Classification: Adjunct/Contract Work Schedule: Based on course scheduling Reporting Relations...
  • 15 Days Ago

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0 Top Division Information Technology Executive jobs found in Topeka, KS area

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Insurance Account Executive
  • Kansas Insurance
  • Topeka, KS
  • We are seeking an Insurance Account Executive to become a part of our agency providing prompt, accurate, and friendly se...
  • 3/28/2024 12:00:00 AM

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Executive Director LNHA
  • The Gardens At Aldersgate
  • Topeka, KS
  • The Gardens At Aldersgate - POSITION DESCRIPTION As the Administrator, you will provide leadership skills to effectively...
  • 3/28/2024 12:00:00 AM

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Group Home Staff/ Direct Care Staff
  • YOUNGBLOOD YOUTH DEVELOPMENT HOMES & SERVICES
  • Topeka, KS
  • Job Description Job Description Job includes: provides support, supervision and care to youth in group home setting. Ens...
  • 3/28/2024 12:00:00 AM

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Office Manager
  • Aspen Dental
  • Lawrence, KS
  • At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. Our practic...
  • 3/27/2024 12:00:00 AM

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Store Employee -All states except MN or IL
  • Casey's
  • Perry, KS
  • Join your local Casey's General Store as a Store Associate. In this position, you will provide world class customer serv...
  • 3/26/2024 12:00:00 AM

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Outside Sales Executive
  • City Wide Facility Solutions
  • Topeka, KS
  • City Wide Facility Solutions is seeking a tenacious closer to join our Sales Team! If you aggressively prospect for busi...
  • 3/25/2024 12:00:00 AM

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Executive Manager to the CEO.
  • Careerbuilder
  • Topeka, KS
  • The Executive Manager to the CEO. The Executive Manager to the CEO works directly with the CEO and the Executive Office ...
  • 3/25/2024 12:00:00 AM

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Sales Executive
  • Rogers Agency
  • Topeka, KS
  • Job Description Job Description **We are looking for fun, highly motivated individuals to join our winning team!** If yo...
  • 3/24/2024 12:00:00 AM

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Division Information Technology Executive jobs
$274,732 to $448,125
Topeka, Kansas area prices
were up 1.3% from a year ago