Top Division Operations Executive plans and directs all aspects of a division's operational (non-manufacturing) policies, objectives, and initiatives. Develops policies and procedures for operational processes in order to ensure optimization and compliance with established standards and regulations. Being a Top Division Operations Executive may need to regulate reasonable usage of manpower, equipment, and technology. Requires a bachelor's degree. Additionally, Top Division Operations Executive typically reports to top management or a CEO. The Top Division Operations Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Division Operations Executive typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)
Executive Director of Regional Operations is responsible for executive leadership across the system regional network contributing to strategic market growth, development, community service, public relations and assists with CAH development as needed. Through effectively leveraging resources, the position strengthens the rural health care delivery system by enhancing business operations and improving the quality of clinical care delivery. Position is responsible for operational oversight and leadership of existing regional physician branch clinics, health care facility management contracts, and new physician and facility affiliations and alliances.
Essential Job Functions
(1) Develops, implements, and assists
in the advancement of the mission and vision through strengthening the rural
health care delivery system by ensuring retention of appropriate care locally
through enhancement of business operations and improving the clinical quality
of care delivery locally and within the region while overseeing Regional CAH CEOs at managed Critical Access
Hospitals as a key executive leader on the Regional Services Team.
(2) Ensures the success and
credibility of Regional Services Network through the delivery of innovative, quality,
and cost-efficient programs that supports a more integrated regional system of
health care and assists rural health care providers who seek out alliances for
business and clinical quality reasons. Primary responsibilities include but are not limited to:
a) Professionally manages existing regional physician branch clinics,
health care facility management contracts and facility affiliations within
defined region. Through effective
operational management, creates an environment that provides superior levels of
physician and patient services, clinical quality and lower costs and aligns
incentives within the spectrum of providers involved in the delivery of
regional health care services.
b) Leads affiliate Board development functions, establishing a vision of
excellence with a customer service orientation and demonstrated quality
outcomes, charting the course in response to the developing and shifting needs
of the community and the affiliate organization.
c) Leads Management
Services Contract Review and Services across the region and development of
affiliate relationships within defined geographic regional territory.
d) Promotes outreach initiatives for specified
physician specialties within the community in collaboration with the Outreach,
Telemedicine and Physician referral team.
e) Coordinates with regional health care providers, leadership, and
physicians to assure continuity in pursing organization’s goals and
objectives. Identifies and addresses
synergies/problems across service lines, providers and within the
community/region.
f) Acts as consultant to affiliate Boards and for regional health care
collaborative initiatives, performs appropriate needs assessments and develops
recommendations and proposals that are mutually beneficial.
(3) In collaboration with physician
leadership and other medical staff, administration, and other health care
providers, develops and implements strategic plans, and leads, develops, and
revises programs, and assesses facility planning needs to enhance clinic
practice services at regional branch clinic locations.
a) Provides leadership in developing, planning,
and implementing regional business plans and oversees the business and
financial operations. In collaboration
with the Chief Medical Officer, Region team, develops and supports provider
practices to include quality/safety initiatives, patient access, physician
practice reports, revenue analysis, and billing/coding documentation.
b) Works collaboratively with the Regional
Operations Nursing Leadership, Branch Clinic Nursing Leadership, and system
Nursing Leadership to ensure the practice of nursing meets established
standards of care and competency requirements, state/federal regulatory compliance,
and accreditation standards for Magnet. Monitors compliance to these standards and works with Nursing Leadership
to address areas of concern.
c) Develops and maintains community
relationships as it relates to the continuum of care. Monitors clinic practice(s) medical
activities and identifies trends, problems and/or issues.
(4) Develops, retains, recruits, and
leads a talented team committed to accomplishing the goals and objectives of
Billings Clinic and the regional health care providers. Recommends, implements, and evaluates plans
and systems that assures sufficient number of qualified and competent staff to
provide care/services. Adheres to
administrative policy/procedures relating to human resource management.
(5) Serves as a liaison and channel of
communication between all system programs and services. Participates in the development of patient
care delivery models and/or care programs, policies and procedures that
describe how patient care needs and/or patient populations receiving care are
assessed, evaluated, and met.
(6) Promotes health care services that
are produced in a cost-effective manner while maintaining high standards of
quality.
a) Assures the sound fiscal operation of the institute including timely,
accurate and comprehensive development of a realistic, cost-effective annual
budget and its implementation.
b) Plans for capital equipment through budget and obtains approvals for
capital purchases above specified threshold. Plans the use of physical resources for the institution and ensures
against physical damages.
c) Arranges contractual relationships with consultants, contractors,
architects, etc., on behalf of the Board in planning and developing facilities,
finances, and personnel programs.
d) Combines organizational resources in such a way as to maximize quantity
and/or quality to obtain a set of results.
e) Monitors periodic financial statements measuring the relevant business
activity and financial position of the assigned clinical practice(s) and the
organization to ensure appropriate financial management
f) Exercises due diligence throughout contract development, negotiations,
and compliance by reviewing, analyzing, and consulting appropriate
resources to diminish risk
(7) Ensures compliance and regulations
of governing facilities and the rules of accrediting bodies by continually
monitoring the organization’s service delivery and initiating changes as
required.
(8) Fosters a smooth functioning,
efficient organization through timely and effective resolution of disruptions.
(9) Maintains competency in all
organizational, departmental, and outside agency environmental, employee or
patient safety standards relevant to job performance.
(10) Demonstrates and encourages an
ethic of open communication and teamwork throughout the organization and in the
community/region. Builds an environment
of shared commitment to Billings Clinic’s and the regional health care
providers’ goals and responsibility to achieve quality outcomes. Maintains a
high level of satisfaction within Billings Clinic and among regional health
care providers’ physicians and employees by providing an environment conducive
to maximum individual and collective productivity. Provides consultation for
related concerns and acts as a customer and community advocate by demonstrating
sensitivity to ethical and legal ramifications of practice.
(11) Performs other duties as assigned
or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
• Bachelor’s
degree in relevant field
• Master’s
degree in hospital administration, health, business, or public health preferred
Experience
• Minimum
of five to seven (5-7) years of senior leadership/management experience with
experience in a physician practice, hospital and/or CAH setting
• CAH
CEO experience, preferred
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.
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