Top E-commerce Executive jobs in Fort Worth, TX

POSITION SUMMARY:

As the Director, E-Commerce, you will play a pivotal role in driving the online shopping experience, overseeing and enhancing our ecommerce platforms, ensuring a seamless and engaging experience for our customers. This leadership position requires a combination of strategic thinking, technical expertise, and a customer-centric approach to drive the sales and growth of our e-commerce channels.

RESPONSIBILTIES:

Responsibilities:

• Strategic E-Commerce Leadership:

• Develop and execute a comprehensive e-commerce strategy aligned with overall business goals.

• Collaborate with cross-functional teams to integrate e-commerce initiatives with marketing, creative, and product development efforts.

• Website and App Management:

• Oversee day-to-day operations and performance of the company's website and app ensuring a user-friendly experience and optimal site/app navigation, performance, and functionality.

• Enhancement of the merchandising strategy for maximum user value.

• Regularly update and integrate the website and app with new products, promotions, and creative assets.

• E-Commerce Analytics, Reporting, and Testing:

• Utilize analytics tools to track and analyze website/app performance, user behavior, and sales data.

• Provide regular reports and insights to leadership, identifying opportunities for improvement and growth.

• Conduct regular usability testing, quality assurance, and bug tracking for a smooth shopping experience.

• Cross-Functional Collaboration:

• Collaborate with the marketing team to implement effective digital marketing strategies.

• Work closely with the product development and creative team to ensure timely product launches.

• Manage the addition and removal of all temporary promotions on the platforms.

• User Experience (UX) Enhancement:

• Enhance the overall user experience on the website and app.

• Implement A/B testing and user feedback mechanisms for continuous improvement.

• Inventory Management, Fulfillment:

• Coordinate with supply chain and fulfillment teams to optimize inventory levels and ensure timely order fulfillment.

• Implement best practices for order processing, shipping, and returns.

• Security & Compliance:

• Implement and maintain robust security measures to protect customer data and ensure compliance with industry regulations.

• Stay informed about e-commerce laws and regulations, ensuring the company’s adherence.

• Customer Service Excellence:

• Collaborate with customer service teams to address e-commerce-related inquiries and issues promptly.

• Implement strategies to optimize customer experience, satisfaction, and loyalty.

• External Agency Collaboration:

• Work closely with external agencies and partners to manage website and app development, ensuring alignment with strategic goals.

• Collaborate with agencies on design, development, and performance optimization.

• Communication & Reporting:

• Facilitate communication between departments for smooth product launches on the website.

• Conduct regular website audits; correcting issues or escalating issues to necessary teams for website changes as needed.

Job Requirements:

• Deep understanding of headless commerce principles and robust expertise in the Big Commerce platform and App Ecosystem.

• Excellent project management and communication skills.

• Creative problem-solving abilities and passion for innovation.

• Content management experience is required.

• Positive approach to change and a problem-solving attitude.

• Ability to adapt quickly to change and work in a fast-paced environment.

• Comfortable working in a fast paced environment

• Travel: Minimal to Occasional

Position Qualifications:

Experience

Big Commerce Expert with 5 years of proven experience.

Education:

Bachelor’s degree in Ecommerce Management, Business, or Marketing preferred

Work Environment and Physical Requirements:

Office environment – This position is located in our Dallas – Fort Worth Headquarters

Ability to sit for long periods of time

Focused period of time working on computer

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Fort Worth, TX 76104 (Required)

Ability to Relocate:

• Fort Worth, TX 76104: Relocate before starting work (Required)

Work Location: In person