Project Manager, E-Commerce
Department: Engineering
Reports To: Site Director
FLSA Status: Exempt
Location: Reed City, MI
Invio Automation is an Industry 4.0 automation leader that serves a variety of high-growth end-markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission critical R&D pre-validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success. With nine locations across North America and a global network of collaborative partners, Invio Automation’s geographic footprint provides customers with a presence in key markets where local service and support are valued.
Invio Automation’s Solutions division specializes in single station robotic cells, multi-station fabrication & assembly lines, bonding & welding technologies, vision systems, and packaging process. Application capabilities within our Solutions division include thermal bonding, web handling, force plotting, heat staking, high viscosity pumps, precision dispensing, impulse bag sealing, and needle bending. Invio Automation’s Technologies division includes highly differentiated Autonomous Mobile Robots (AMRs) for heavyweight applications, turnkey assembly lines, welding automation, and custom lift-assist & secure tools for safety critical applications.
A Project Manager is responsible for managing customer requirements/expectations regarding quality, cost, and delivery through execution. Our goal is to exceed expectations and ensure our customers receive an exceptional experience at Invio Automation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the Project Manager for all field service projects
- Oversee launch support (roughly 2-4 installs per month)
- Coordinate with site contacts and Reed City resources for arrival details and red tag items
- Assist with leading installs on-site (rental equipment and tool coordination)
- Verify deadlines and invoice submissions as projects wrap up
- Act as central point of contact for all internal and external stakeholders on projects
- Manage change orders and work with engineering department on large scale projects
- Manage customer scope of work to ensure all contractual terms and conditions are met
- Define project scope, goals and deliverables that support customer expectations
- Develop, maintain and deliver regular progress reports to customers
- Monitor and manage customer requirements, quality, cost and timing elements of assigned projects
- Proactively manage changes in project scope, identify potential crises and create contingency/recovery plans
- Support project progress via customer visits as required
- Demonstrate professionalism in all activities and provide efficient service to internal and external customers
- Communicate effectively with co-workers and customers in both written and verbal formats
- Must be able to travel within the continental US
- Willing to travel a minimum of 90% of work year
Qualifications:
To perform this job successfully, an individual must be professional, proactive and positive, with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.
Other Skills and Abilities:
- Ability to analyze information
- Working knowledge of personal computer, keyboard, and software programs.
- Working knowledge of manufacturing processes.
- Must possess strong planning and organizational skills
- Must be able to bring project to successful completion
- Must be able to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills.
- Good verbal and written skills.
- Proven organizational skills.
- Ability to prioritize and work with limited supervision.
- Good presentation skills.
- Ability to explain how and why specific conclusions were reached.
- Ability to maintain confidentiality.
- Ability to work well under pressure and to remain flexible to changing schedules and demands.
- Proficient in Microsoft Office
A four-year degree in engineering (Mechanical or Electrical), manufacturing technologies or a related field is preferred; at least two years of experience managing multiple projects is required.
INVIO AUTOMATION’S CORE VALUES
- We take pride in the reliability of our team and the difficult problems we solve for customers.
- We deliver real customer value that positively impacts the lives of those around us.
- We are dependable. Relationships and trust matter.
- Our ingenuity and desire to improve lives will complement our suite of solutions.
- We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
- We believe exceptional service is better demonstrated than said.