Top Employee Relations Executive jobs in Bangor, ME

Customer and Sales Support - Rock City Coffee Roasters

Customer and Sales Support position responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve our financial targets. Customer and Sales Support duties will include reaching annual targets for sales of wholesale coffee beans and associated products, building relationships and understanding customer needs.

The Customer and Sales Support position is based out of the roastery and is Monday-Friday 8-4

Payment Structure

• Salary: $38,000-$40,000 annually (full-time)
• $0.625 per mile (logged)

Requirements

• Demonstrable and successful experience in a sales and support position
• Ability to drive the sales process from plan to close
• Ability to articulate the distinct aspects of products and services
• Ability to position products against competitors
• Excellent listening, negotiation and presentation skills
• Highly motivated and target driven
• Relationship management skills and openness to feedback
• Thorough understanding and knowledge coffee and Rock City’s coffee sourcing and production
• Familiarity with basic website maintenance (no coding)
• Reports to the Roastery Manager
• Strong problem solving/troubleshooting abilities

Essential Responsibilities

• Develop with the Roastery Manager a strategic plan of sales targets and achieve or exceed those targets within the assigned territory and accounts
• Build and maintain strong, long-lasting customer relationships, striving to understand their needs and objectives
• Stay aware of new businesses opening that might be interested in our products
• Develop and maintain wholesale and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales efforts with team members and Roastery Manager
• Meet with the Roastery Manager monthly to report on customer needs, problems, interests, competitive activities, and potential for new products and services
• Seek out different community/private events for networking with potential new wholesale customers
• All employees must download and use the apps “Slack” for communication and “Homebase” for clocking in and out and for viewing work schedules.

Additional Responsibilities

While planning and executing will take up much of the time of the sales manager, it is also important that they understand the production side of the job and will be asked to help in that department, not only to learn how production is handled but also to plan how to best serve our customers through efficiencies.

• Prioritize orders as needed (mail, pickup, Thursday, Friday, and cafe)
• Check on coffee stock, make sure it will be roasted if low or out
• Answer the phone
• Answer customer emails or forward accordingly
• Maintain and build community relationships with non-profits and other organizations
• Print online orders
• Print invoices
• Ship orders and charge credit cards when finished if needed
• Check off call sheet when orders are called in, invoiced, and finished
• Check off delivery sheets when the orders are finished
• Cut out and laminate bin tags
• Clean work area at the end of day
• Ask for assistance from coworkers as needed
• Coordinate with Sales Rep/Delivery Driver and the Social Media Manager
• Create and send monthly newsletters to wholesale customers and subscribed retail customers
• Aid in creation of promotional materials
• Communicate with coworkers before ending shift to see if anything is needed
• Cover for the regular delivery driver if they aren’t available

Rock City Employee Cooperative does not discriminate on the basis of age, sexual orientation, gender, race, ethnicity, disability, or family status.

Job Type: Full-time

Pay: $39,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Rockport, ME 04856: Relocate before starting work (Required)

Work Location: In person