Top Employee Relations Executive jobs in Johnson City, TN

Top Employee Relations Executive directs a company's employee relations programs, policies, and procedures. Maintains good communication and a positive relationship with employees to promote employee satisfaction and retention. Being a Top Employee Relations Executive counsels employees on issues related to EEO, ADA, performance, and termination guidelines. Requires a bachelor's degree in a related area. Additionally, Top Employee Relations Executive typically reports to top management. The Top Employee Relations Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Employee Relations Executive typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Top Employee Relations Executive jobs

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Executive Relations Specialist
  • EarthLink
  • Wise, VA FULL_TIME
  • Executive Relations Specialist
    Position Summary: EarthLink is seeking an Executive Relations Specialist to join our Sales and Support team to provide customer service and support to our valued customers.

    Responsibilities include providing customer service to EarthLink customers via phone and email. You will answer basic product, billing, technical and other customer service issues with a focus on problem resolution and customer retention. For this role, you will work closely with technical support, Product Support, and EarthLink Sales and Support management staff to ensure that issues are resolved and communicated with timeliness, professionalism, and with a focus on Earthlink’s values and goals.
    We strive to constantly exceed expectations both internally and externally, while providing our customers with reliable and affordable products.
    This is not a remote position. You must live within an hour of and be able to commute to our facility on a daily basis. All applicants must complete a background check and drug screen.
    Essential Duties and Responsibilities:
    • As an Executive Relations Specialist, you will be responsible for Customer Service activities on behalf of EarthLink. These will be inbound phone calls from consumers, and/or Executive escalations from the EarthLink management team.
    • Manage numerous inbound interactions in a timely manner.
    • Assist customers with customer service and issue resolution.
    • Your goal is to establish rapport, deliver maximum value, overcome dissatisfaction, and manage issues from EarthLink customers with a goal of satisfactory resolution, customer retention, and relationship/reputation management while maintaining above average customer satisfaction scores.
    • Troubleshoot advanced issues with customers EarthLink email, email clients and Internet service.
    • Maintain thorough knowledge of EarthLink systems and products.
    • Manage numerous inbound interactions in a timely manner.
    • Assist potential customers with customer service and issue resolution.
    • Understand customer needs and determine an appropriate course of action to meet those needs.
    • Work under time constraints, and process information quickly and accurately.
    • Engage with customers and build sustainable relationships by exceeding their expectations.
    • Manage activities within statistical and operational guidelines and goals.
    • Other duties as assigned.
    Education/Experience/Qualifications:
    • Sense of ownership and pride in your performance and its impact on EarthLink’s success
    • Critical thinking and problem-solving skills
    • High School Diploma or GED
    • 1 years of customer service experience (preferred)
    • 1 years of contact center experience (preferred)
    Skills:
    • Previous hospitality/customer service experience
    • Strong customer service skills, including the ability to listen to the customer's needs and handle challenging interactions while maintaining a positive attitude.
    • Good organizational skills
    • Ability to work in a fast-paced and changing environment, process information quickly and deal professionally with customers of various experience levels and communication styles.
    • Basic computer skills
    • Strong strategic, conceptual, analytical thinking and decision-making skills
    Supervisory Responsibilities: None
    Work Environment:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.
    The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
  • 11 Days Ago
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Executive Relations Specialist Tier I
  • EarthLink
  • Wise, VA FULL_TIME
  • Executive Relations Specialist Tier I Position Summary: EarthLink is seeking an Executive Relations Specialist to join our Sales and Support team to provide customer service and support to our valued ...
  • 9 Days Ago
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Retail Vape Sales Associate - Elizabethton
  • Rocky Top Vapor, LLC
  • Elizabethton, TN FULL_TIME
  • Rocky Top Vapor’s mission is to improve the lives of adult smokers by using vapor products to eliminate cigarettes. Rocky Top Vapor has been in business since 2011 and is the Tri-Cities first and orig...
  • 3 Days Ago
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Retail Vape Sales Associate - Johnson City
  • Rocky Top Vapor, LLC
  • Johnson, TN FULL_TIME
  • Rocky Top Vapor’s mission is to improve the lives of adult smokers by using vapor products to eliminate cigarettes. Rocky Top Vapor has been in business since 2011 and is the Tri-Cities first and orig...
  • 9 Days Ago
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Cdl teams top pay in
  • US Xpress- Teams
  • Boone, NC FULL_TIME
  • CDL-A Teams : TOP TEAM PAY IN THE NATION & UP TO $15,000 SIGN ON BONUS / SPLIT! Your team can average $200,000 or more! Don't Wait, Call Now! 956-633-2944 Team Drivers : Up to $15,000 Sign-On Bonus / ...
  • 1 Day Ago
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Server waitstaff
  • Waffle House - Rocky Top Waffles
  • Elizabethton, TN FULL_TIME
  • At Waffle House, we are not in the food business. We are in the People Business and we are hiring immediately for full time and part time servers (all shifts). Being in the People Business, we don’t j...
  • 1 Month Ago
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0 Top Employee Relations Executive jobs found in Johnson City, TN area

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Licensed Talk Therapist
  • Thriveworks
  • Johnson City, TN
  • Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Johnson...
  • 4/25/2024 12:00:00 AM
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Licensed Psychologist
  • Thriveworks
  • Johnson City, TN
  • Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Johnson...
  • 4/25/2024 12:00:00 AM
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Clinical Social Worker
  • Thriveworks
  • Johnson City, TN
  • Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Johnson...
  • 4/25/2024 12:00:00 AM
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Part Time Licensed Talk Therapist
  • Thriveworks
  • Johnson City, TN
  • Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Johnson...
  • 4/25/2024 12:00:00 AM
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Human Resources Manager
  • Columbus McKinnon
  • Damascus, VA
  • Position: Human Resources Manager Location: Damascus, VA Position Overview: The Human Resources Manager is responsible f...
  • 4/24/2024 12:00:00 AM
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Manager of Product Engineering (Appliances)
  • A. O. Smith Corporation
  • Johnson City, TN
  • Manager of Product Engineering (Appliances) We are one of the world’s leading manufacturers of water heating and water t...
  • 4/23/2024 12:00:00 AM
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Sales Manager, LBM
  • Grabber Construction Products Inc
  • Johnson City, TN
  • Job Description Job Description Vision Leader in contractor productivity products and customer service excellence, while...
  • 4/23/2024 12:00:00 AM
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Human Resources Manager
  • Columbus Mckinnon
  • Damascus, VA
  • Position: Human Resources Manager Location Damascus, VA Position Overview: The Human Resources Manager is responsible fo...
  • 4/22/2024 12:00:00 AM
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About Johnson City, Tennessee

Johnson City is in northeastern Washington County at 36°20′N 82°22′W / 36.333°N 82.367°W / 36.333; -82.367 (36.3354, -82.3728), with smaller parts extending north into Sullivan County and east into Carter County. Johnson City shares a contiguous southeastern border with Elizabethton. Johnson City also shares a small contiguous border with Kingsport to the far north along I-26 and a slightly longer one with Bluff City to the northeast along US 11E.[citation needed] According to the United States Census Bureau, the city has an area of 43.3 square miles (112.1 km2), of which 42.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Employee Relations Executive jobs
$195,296 to $288,207
Johnson City, Tennessee area prices
were up 1.3% from a year ago
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