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We’re looking for a highly motivated, engaged and experienced Executive Assistant to provide administrative support to our Head of End User Technology & Services (EUTS) and the EUTS senior leadership team. In addition to managing multiple complex calendars, you will be leading the coordination and planning of monthly leadership team meetings, quarterly town halls, working closely with the End User Technology leaders to support content creation. You’ll provide backup support to other administrative support professionals across the ETX organization and partner on department-wide initiatives as needed. This team requires someone who enjoys working in a fast-paced environment, is comfortable taking on complex tasks and enjoys working in partnership with others both on our team and across the enterprise. 

The Team 

The EUTS team is comprised of 150 employees, with 16 Leaders, primarily located between our Springfield and Boston campuses. Our vision is to understand and anticipate the needs of the enterprise in order to ​design, deliver, and support seamless, industry-leading productivity solutions and provide an exceptional service experience that will enables all of MassMutual to be engaged & equitably productive.​  

The Impact: 

• This is a multi-faceted role in which you will take initiative and operate in an autonomous way, utilizing a proactive approach to anticipate and fulfill the administrative needs of the EUTS Leadership team. 

• You’ll have a positive, supportive and professional attitude working with numerous internal partners across the enterprise. 

• Our administrative support needs to have a high attention to detail and strive to deliver high quality product accuracy and organization and be an active partner on our team. Your responsibilities will include, but not be limited to the following: 

• Calendar management for Head of EUTS and her directs (Heads of End User Computing, Collaboration Technology & Enterprise Technology Services): accept/decline, establish intimate knowledge of meeting requests to prioritize and make decisions on behalf of the leader, and proactively resolve calendar conflicts. 

• Manage the department’s budget, which includes partnering with the leadership team to prepare and submit invoices/expenses. 

• Schedule meetings; interface with executive support teams across the enterprise to coordinate schedules, reserve appropriate conference rooms, prepare room and required materials for meetings’ needs. 

• Prepare Monthly Manager Meeting agendas and take minutes as needed, including circulating action items for follow-up. 

• Maintain EUTS SharePoint site & Confluence, ensure all information is accurate and up to date as this is a central location of all standard work of this team. 

• Finalize high-level materials for EUTS Town Hall & Manager Meetings and review/edit/audit materials prepared by team. 

• Provides project-related support as needed for EUTS Initiatives.  

• Respond to inquiries (both written and verbal) as needed. 

• Order supplies and company items needed by co-located and remote employees. 

• Proactively identify facility/equipment/system issues; Submits service requests for equipment/system issues; Submits MAC requests as needed. 

• Participate in ad hoc projects. 

• Schedule travel arrangements as needed. 

The Minimum Qualifications 

• High school diploma or equivalent 

• 7 years of relevant experience in a similar role 

• Demonstrated ability to effectively interact with executives and senior leaders both internally and with external clients. 

• Proven ability to handle multiple tasks, prioritize effectively, react and respond quickly. 

• Demonstrated experience working with advanced versions of Microsoft Office suite (Word, Excel, PowerPoint, etc.) 

The Ideal Qualifications 

• Desire to work as a true partner with the Executive and can anticipate their needs. 

• Able to maintain a high level of confidentiality. 

• Top notch organizational skills 

• Deeply detail-oriented and possess strong communication. 

• Able to seek clarification or assistance when needed. 

• Demonstrate openness to provide assistance in urgent situations. 

• Strong ability to work autonomously in a collaborative environment. 

• Prior working knowledge of both Ariba and Concur system applications. 

• Ability to leverage technology - PowerPoint, Microsoft Office, Outlook, Concur, Slack, Zoom, Jira, Ariba, Box.com 

• Knowledge of Lean Management (Huddle Boards, Operational Metrics, etc.) 

What to Expect as Part of MassMutual and the Team 

• Regular meetings with the EUTS Team. 

• Focused one-on-one meetings with your manager. 

• Access to mentorship opportunities  

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups 

• Access to learning content on Degreed and other informational platforms 

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.