Top Network Service Executive oversees, plans, and directs all network related service activities for a telecommunications organization. Designs, develops, and administers policies and processes that ensure customer satisfaction. Being a Top Network Service Executive works with related functions (operations, sales) to develop and improve customer support operations. Requires a bachelor's degree. Additionally, Top Network Service Executive typically reports to top management. The Top Network Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Network Service Executive typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
- Answer incoming customer calls and respond to inquiries or concerns
- Provide information about products and services to customers
- Upsell additional products or services to customers when appropriate
- Make outbound calls to follow up on customer inquiries or resolve issues
- Enter customer information accurately into the database
- Analyze customer accounts and provide appropriate solutions
- Resolve customer complaints or escalate issues as needed
- Maintain a high level of professionalism and phone etiquette at all times
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer skills
- Ability to effectively communicate and empathize with customers
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and advancement within the company
- Positive work environment with supportive team members
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for the position of Customer Service Representative. Join our team today!
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Expected hours: 20 – 30 per week
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Work Location: In person