Top Network Service Executive jobs in the United States

Top Network Service Executive oversees, plans, and directs all network related service activities for a telecommunications organization. Designs, develops, and administers policies and processes that ensure customer satisfaction. Being a Top Network Service Executive works with related functions (operations, sales) to develop and improve customer support operations. Requires a bachelor's degree. Additionally, Top Network Service Executive typically reports to top management. The Top Network Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Network Service Executive typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)

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Tier-2 Network Operations Service Specialist, Data Center
  • Hispanic Technology Executive Council
  • Raleigh, NC FULL_TIME
  • About Us:

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Position Summary:

    The technology areas of focus for the Data Center / DMZ Production Services Specialist includes routing and switching, business to business connectivity, and emerging technologies such as Software Defined Networking. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

    This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large. The Data Center / DMZ Production Services Specialist will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value.

    Key Responsibilities:

    • Operational Support of Data Center / DMZ routing and switching environment
    • Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and Gigamon
    • Technical areas of focus include but are not limited to routing, switching, business to business connectivity, and public internet
    • Identify service impact, interpret monitors, dashboards, and logs
    • Work with senior team members to validate impacts and communicate to internal stakeholders and leadership
    • Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
    • Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
    • Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
    • Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
    • Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record
    • Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
    • Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action
    • Adhere to design standards and global design authority processes and procedures
    • Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats

    Required Skills:

    • 5 years experience with Network technologies:
    • Routing & Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN
    • Experience with troubleshooting complex networking problems
    • Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
    • Understand configuration management with tools such as Forward Networks and HPNA
    • Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
    • General experience in Network Automation tools and processes
    • Self-starter/self-directed, organized and detail oriented
    • Strong technical acumen and analytical skills
    • Excellent client interfacing skills
    • Strong verbal and written communication skills and ability to work with all levels of management
    • Experience aligning actions to business impact and service restoral
    • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
    • Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level
    • This role requires weekend work

    Desired Skills:

    • Experience in Networking-related disciplines within a design, implementation, or operations role
    • Relevant Industry certifications in Network Technologies
    • Cloud or SDN knowledge and experience
    • Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
    • Experience with SDWAN, preferred if on Cloudgenix
    • Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
    • Experience working in an Agile environment
    • Financial Services industry experience (Insurance, Banking, Investment banking)
    • Experience with other network technologies:
    • WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA

    Shift:

    1st shift (United States of America)

    Hours Per Week:

    40

     

  • 24 Days Ago

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Tier 3 Network Operations Service Specialist, Data Center
  • Hispanic Technology Executive Council
  • Plano, TX FULL_TIME
  • About Us:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we delive...
  • 1 Month Ago

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Executive Driver
  • Genesis Executive Car Service
  • Greeley, CO FULL_TIME
  • Are you looking to take your driving skills to a well-established and respected local company? Look no further - Genesis Executive Transportation is THE premier Black Car Service for Northern Colorado...
  • Just Posted

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Network Administrator
  • ON TOP OF THE WORLD COMMUNITIES LLC
  • Clearwater, FL OTHER
  • Job Details Job Location: CW - Clearwater, FL Salary Range: Undisclosed DescriptionJob Summary/Overview The Network Administrator I is responsible for ensuring the stable operation of the corporate ne...
  • 2 Months Ago

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Sales Executive
  • Top Closers
  • Peterborough, NH FULL_TIME
  • Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
  • 6 Days Ago

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Sales Executive
  • Top Closers
  • Cardiff, AL FULL_TIME
  • Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
  • 6 Days Ago

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Life Safety Service Representative, Electronic
  • Johnson Controls International
  • Chantilly, VA
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/18/2024 12:00:00 AM

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Customer Sales & Service Rep
  • RemX The Workforce Experts
  • Gainesville, VA
  • Job Description Job Description RemX is seeking an experienced Customer Sales & Service Rep to join the team in Gainesvi...
  • 3/18/2024 12:00:00 AM

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Customer Service Rep
  • HomeServe USA Corp.
  • Fairfax, VA
  • ** Customer Service Rep** **Job Category****:** Cropp **Requisition Number****:** CUSTO005024 Showing 1 location **Job D...
  • 3/17/2024 12:00:00 AM

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Patient Service Rep II - Bilingual
  • Howard University
  • Washington, DC
  • The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative
  • Perfect Placement Group, LLC
  • Sterling, VA
  • Customer Service Representative (CSR) Sales Location: Dulles, VA Summary: The Customer Service Representative (CSR) is r...
  • 3/17/2024 12:00:00 AM

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Customer Service Rep
  • Cornerstone Recruiting
  • Capitol Heights, MD
  • Customer Service Rep Capitol Heights, MD We are working with a specialty contractor based out of Capitol Heights, MD who...
  • 3/16/2024 12:00:00 AM

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Patient Services Rep - CNPA Silver Spring
  • Children's National Medical Center
  • Silver Spring, MD
  • The Patient Service rep (CNPA) will perform basic medical front office duties. Will be responsible to greet patients and...
  • 3/15/2024 12:00:00 AM

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Customer Service Representative
  • UASA
  • Bristow, VA
  • As a Customer Service Representative, you are a key member of the team and represent our members on client support calls...
  • 3/15/2024 12:00:00 AM

Income Estimation for Top Network Service Executive jobs
$231,776 to $371,583