Top Product Management Executive jobs in El Paso, TX

Company Overview:

Wet N’ Wild Waterworld is the Desert Southwest’s premiere water park. Family-owned and operated continuously since 1979, Wet N’ Wild offers over 25 fun-in-the-sun attractions, including our newest ride, Tarantula Tailspin. With 60 acres and several hundred shade trees, Wet ‘n’ Wild attracts families and groups large and small from all over the Southwest region.

Position Overview:

This position will assist the park President & GM with her duties including supporting a fun and caring guest- and team member-focused culture, setting and achieving growth goals for the company, risk management, revenue management, and financial oversight. Documentation and standardization of business processes and procedures, selecting and implementing new online and POS software in line with revenue growth, and maintaining top-level safety and legal standards and record keeping will all be important goals for the upcoming year. Typical daily executive assistant duties include scheduling and helping to meet project goals and deadlines. Although the position is year-round, energy, excitement, time and focus levels peak during the run up to and during season opening times, with the off-season being much more relaxed and tuned to longer-term goals.

The ideal candidate should be a detail-oriented self-starter who can easily work alone, as well as with team members to accomplish tasks. Strong analytical, discretionary, organizational and communications skills are required, as this position will coordinate with various departments, media partners and park guests. This position requires the ability to prioritize tasks and work on multiple projects at once. The previous assistant was recently promoted to a managerial position.

Position Classification:

Full time, year round. 50 hrs./wk April-park closing early September, and 30-35 hrs./wk during the off-season. This position requires long and irregular hours during the summer season, including outdoors.

Pay:

$18 - $24 per hour

Benefits:

• Employer-provided health insurance paid at 50%
• Matching 401 (k) (pending)
• Vested paid holidays and paid time off
• Free daily admission to park (including events such as Neon Paint Party)
• 50% off General Day Admission & Season Passes for family & friends.
• Scholarships and bonuses
• Fun & upbeat working environment

Examples of Key Duties, including but not limited to:

Risk Management

• Organizing community outreach projects and events such as the World’s Largest Swim Lesson, Water Safety Month, Ronald McDonald House Slide-A-Mile, and the annual Christian Castle Lifeguard Olympics.
• Assisting with insurance claims investigations and handling.
• Ensuring scheduling and follow-up of annual ride inspections and insurance company audits.
• Filing quarterly TDI reports.
• Maintaining various records and documents.

Revenue Management

• Managing all aspects of ticket distribution through our outlet stores, including ticket setup & printing, delivery, ensuring correct invoicing and signed receipts, ensuring ordering and delivery of in-store marketing materials, and closing out the season with ticket pick-up.
• Coordinating all other park ticketing aspects such as inventory, script coding, and maintaining an accurate and up-to-date ticket log.
• Maintaining on-premise point of sale & ticket-printing software pricing, upsell, and other structural components needed for revenue, ensuring all items and products are up to date. This includes high level problem solving within the point-of-sale system by working with our software partners and our accounting and IT departments to determine temporary fixes, workarounds, and overall solutions.
• Managing all online pricing and inventory including dynamically priced admissions, season passes, cabanas, VIP Parking, and picnic tables with our online partner(s).

Administrative

• Monitoring that all daily revenue- and risk-management related reports are received on time and are accurate; assist in resolving any issues in timeliness and accuracy.
• Scheduling meetings for the GM and assisting in preparation and follow-up.
• Coordinating projects, setting priorities, meeting deadlines, and following up on assignments with a minimum of direction using initiative and independent judgment within established policy and procedural guidelines.
• Developing and recommending office procedures and systems; ensuring smooth office operations.
• Effectively managing escalated park guest concerns with exemplary customer service skills, both in person and over the telephone.
• Monitoring park website information details.
• Independently responding to letters and general correspondence of a routine nature.
• Arranging travel for the GM and department heads
• Special projects as needed.
• Errands as needed.

Qualifications

Skill Requirements:

• Associate degree or higher and three years of office administrative, personal or executive assistant experience; supervisory experience.
• Advanced knowledge of MS Office (Excel, Word, PowerPoint) and Google Suite Applications (Sheets, Docs, Drive, etc.).
• Fluent in English language with excellent verbal and written skills. Bi-lingual in Spanish a plus!
• Basic accounting / budgeting, record keeping and sales knowledge.
• Discretion and confidentiality
• Ability to learn quickly, analyze and distill information effectively and efficiently. Must keep ongoing projects on track and pay attention to important details.
• Ability to respond to an ever-changing environment while keeping priorities in mind and displaying good judgement under pressure.
• Extremely detail orientated with excellent time management skills.

Physical Requirements:

Must possess mobility to work in a standard office setting, to climb stairs, negotiate outdoor terrain (often wet) and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the waterpark; strength to lift and carry materials weighing up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

License Requirements:

Possession and maintenance of a valid Texas or New Mexico driver’s license and a satisfactory driving record; working vehicle and insurance.