Top Strategic Planning Executive jobs in San Francisco, CA

Top Strategic Planning Executive develops and recommends the organization's strategic and long-range goals based on analysis and studies of business conditions. Ensures the best use of the organization's resources for the establishment of key objectives and mission realization, considering organization's strengths, weaknesses, capacity, and products. Being a Top Strategic Planning Executive monitors and evaluates results of existing plans to ensure growth and profitability and makes adjustments as necessary. Keeps leadership abreast of changes in the industry or sector and impact of events on the business climate and incorporates relevant trend data into all plans. Additionally, Top Strategic Planning Executive requires a bachelor's degree. Typically reports to top management. The Top Strategic Planning Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)

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Manager, Strategic Workforce Planning
  • Clipboard Health
  • San Francisco, CA FULL_TIME
  • About the Role

    The Strategic Workforce Planning Manager lives in the Customer Operations Workforce Management team and is responsible for forecasting volumes in assigned customer queues, creating schedules based on those forecasts, plotting agents into those schedules, onboarding and off boarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and attendance adherence, and performing analysis whenever service level agreements are not being met. You are detail-oriented, comfortable with math and data, and exhibit initiative and curiosity.

    Day-to-Day Responsibilities

    • Forecasting volumes and revising forecasts when reality does not meet expectations
    • Ensuring that all agents are scheduled properly and that the schedules are being adhered to, including the management of breaks and trainings
    • Closely monitoring support queues for any volume buildups and taking action to address any Service Level Agreement slippage
    • Providing clear root cause analysis of any dips to our response and resolution times
    • Onboarding new agents into CBH systems in a timely manner
    • Off-boarding former agents from CBH systems in a timely manner
    • Tracking seat / license usage in various tools to ensure we are staying within budget
    • Monitoring attendance and the PTO system to ensure that we are not falling below required headcount in any given hour
    • Overseeing holiday schedule management
    • Providing information to operational leaders on agent productivity and adherence

    Profile Must Haves

    • Math: you are exceptionally good at it and comfortable navigating messy data. This includes being very good at Excel
    • Attention to detail: you cross all the T's and dot all the I's, making sure nothing is overlooked
    • Experience: You have created schedules and forecasts before and have strong mental models for how a workforce should be managed

    Your First Days

    30 Days

    You become an expert in navigating CBH's systems and tools, can comfortably generate reports in Metabase, Google Sheets, and Zendesk, and provide analysis on a recent SLA slippage. By the end of 30 days, you have produced a plan for managing PTO and developed a forecast that withstands scrutiny, with an accompanying agent schedule.

    60 Days

    You are onboarding and off boarding agents regularly and without error, providing reports on attendance adherence and PTO, and helping place new agents into the schedule. When response times start to slip, you notice quickly and immediately provide root cause analysis and a recommendation for action. 

    System Requirements

    • Minimum 15Mbps internet connection
    • Minimum i5 processor or equivalent
    • Minimum 12GB Ram
    • Quiet working environment
    • Steady power and internet connection

    This is a fully remote position. 

  • 19 Days Ago

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Strategic Planning Analyst
  • Samsung Research America
  • San Francisco, CA FULL_TIME
  • Lab Summary: Samsung Design Innovation Center is one of the leading overseas design studio in Samsung, located in San Francisco, CA. Our mission is to understand people and lifestyles to deliver meani...
  • 11 Days Ago

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Account Executive (Sales)
  • Top 10 Sales Talent
  • San Francisco, CA FULL_TIME
  • Company DescriptionProvider of a cloud-based sales engagement platform that enables sales teams to engage customers and close more deals. The platform gives sales teams access to analytics and insight...
  • 11 Days Ago

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Strategic Account Executive (ISV)
  • Twilio
  • San Francisco, CA FULL_TIME
  • Because you belong at Twilio See yourself at Twilio Join the team as Twilio's next Strategic Account Executive (ISV). Who we are & why we're hiring Twilio powers real-time business communications and ...
  • 22 Days Ago

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Account Executive, Strategic Enterprise
  • DocuSign
  • San Francisco, CA FULL_TIME
  • Company OverviewDocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtual...
  • 24 Days Ago

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Strategic Account Executive - NorCal
  • Axonius
  • San Francisco, CA FULL_TIME
  • Location: Candidate must live in the San Fran Bay Area Key Responsibilities - Account Executive The Account Executive will be responsible for building a business pipeline and selling the Axonius Secur...
  • 3 Days Ago

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0 Top Strategic Planning Executive jobs found in San Francisco, CA area

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Planning Specialist
  • Canadian Solar Inc.
  • Walnut Creek, CA
  • Company Summary: Canadian Solar is a vertically integrated manufacturer of solar cells, modules, custom-designed solar p...
  • 3/29/2024 12:00:00 AM

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Retirement Plan Specialist
  • Voya Financial, Inc.
  • San Francisco, CA
  • Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, p...
  • 3/27/2024 12:00:00 AM

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Financial Planner
  • Hanover
  • San Francisco, CA
  • Our San Francisco headquartered RIA client is looking for a Client Relationship Manager with a CFP to be the main point ...
  • 3/27/2024 12:00:00 AM

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Financial Planning Professional
  • Equitable Advisors
  • Pleasant Hill, CA
  • We’re on a mission to help people build fulfilling futures. Our commitment to helping people pursue what’s possible has ...
  • 3/26/2024 12:00:00 AM

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Maintenance Planning Specialist
  • Chevron
  • Richmond, CA
  • Chevron is accepting online applications for the position Maintenance Planning Specialist through 03/29/2024 at 11:59 p....
  • 3/26/2024 12:00:00 AM

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Inventory Planner
  • Peet's Coffee
  • Emeryville, CA
  • Job Description Job Description Who We Are The Inventory Planner reports to the Inventory Planning Manager to support th...
  • 3/26/2024 12:00:00 AM

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Chevron - Maintenance Planning Specialist
  • Chevron
  • Richmond, CA
  • Chevron is accepting online applications for the position Maintenance Planning Specialist through 03/29/2024 at 11:59 p....
  • 3/25/2024 12:00:00 AM

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Meeting Planner
  • Smart Meetings
  • San Francisco, CA
  • Job Description Job Description Help us throw jaw dropping events for other meeting planners. Now that you got all this ...
  • 3/25/2024 12:00:00 AM

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Strategic Planning Executive jobs
$424,617 to $678,814
San Francisco, California area prices
were up 4.5% from a year ago

Top Strategic Planning Executive in Elkhart, IN
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.
December 15, 2019