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Title: Trust Associate 

Job Location: Fremont, CA

Hiring salary range: $75,000.00 - $100,000.00 annual

Position Overview

The Trust Associate is responsible for providing administrative and operational support for the Trust Team.  Specifically responsible for providing administrative/data entry support for all Trust Officers/Administrators with regards to onboarding new clients and marshaling in new assets.

Role and Responsibilities

Primary Responsibilities:

• Onboarding of New Accounts: Works with the Trust Officers/Administrators and the trust accounting back office vendor to ensure that the new account is set-up properly.
  
• Coordination of collection of assets: Responsible for building relationships with customers, agencies, and organizations that have an interest in any aspect of an account which includes marshaling in assets with constant follow-up until all assets are received.
  
• Interfaces with clients when needed within the context of onboarding a new relationship and marshaling in assets.
  
• Serves as additional point of contact for existing clients in partnership with the assigned Trust Officer.

Additional Responsibilities:

• Develop and maintain an expertise in a specific area of Personal Trust sufficient to be a resource for colleagues in Personal Trust as well as other lines of business within the bank.
• Provide consistent superior service by exceeding client’s expectations while understanding and complying with Trust department policies and governmental regulations.
  
• Maintains contact with existing clients and beneficiaries to deliver agreed upon services, address customer inquiries and resolve servicing issues.
  
• Interpret client account agreements.
  
• Adheres strictly to compliance and operational risk controls in accordance with Bank and regulatory standards, policies and procedures.
  
• Works closely with the Fiduciary Tax Preparer/CPAs pertaining to tax issues relating to clients.
  
• Monitors and pays tax vouchers submitted by clients or needed by outside preparers.
  
• Works with attorneys in matters relating to clients which include court accountings preparation.
  
• Responsible for setting up miscellaneous, sundry and offsite assets on the trust accounting system. 
  
• Terminating Accounts: Prepare releases, divide assets, and collect all necessary paperwork; completing all steps on our closing account checklist.
  
• Makes account distributions per legal document and applicable law per set standards within the department.
  
• Responsible for facilitating payment approvals.
  

• Assist in special projects on an as needed basis, to promote the Wealth Management Department. 
  

Minimum Qualifications

• BA/BS in Business Administration or other related finance discipline or the equivalent combination of education, training, and work experience
  
• Minimum of 5 years experience in the trust industry and/or adhering to financial operating policies and procedures
  
• Excellent verbal and written communication needed to develop client and professional relationships
  
• Ability to prioritize and multi-task
  
• Proficient computer skills including expertise in Microsoft Office and ability to adapt to other computer programs as necessary to perform job function
  
• Engages in regular interpersonal contact with clients, business professionals and colleagues
  
• Proven success in handling multiple, diverse, and complex tasks
  
• General knowledge of investment products and ability to communicate basic investment information to clients
  
• Ability to meet time constraints without constant supervision
  
• Professionalism and courtesy in dealing with customers and bank employees
  
• High degree of accuracy with attention to detail required
  
• Strong computer skills