Top Trust Operations Executive directs the overall policies, practices, and procedures of the trust operations function. Designs and implements operational systems. Being a Top Trust Operations Executive establishes monitoring systems and controls to ensure efficient and accurate operations and to reduce risk. Requires a bachelor's degree. Additionally, Top Trust Operations Executive typically reports to top management. The Top Trust Operations Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Trust Operations Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Troy Bank and Trust is excited to announce an opportunity to join our team in Pike County.
We are looking for a courteous, reliable, and friendly full-time Customer Care Professional to support our mission by providing outstanding customer service while building strong customer relationships.
If you have a passion for people and have call center experience, we invite you to apply to join our growing team!
Customer Care Professionals deliver memorable service to customers (internal and external) by listening attentively, displaying care, respect and patience while addressing inquiries in a timely manner, accurately, confidently and with a positive attitude.
This role is responsible for providing information and resolving concerns about bank products and services via telephone, email, and online chat in a fast-paced call center environment.
Responsibilities include but are not limited to the following :
Demonstrate a positive and helpful attitude toward customers (internal and external), understand their importance to Troy Bank & Trust and understand how Customer Care Professionals affect those customers.
Provide extraordinary customer service by winning every customer over, taking ownership of every customer issue, and following up until issue is resolved.
Answer all inquiries about products, services, policies, and procedures. Promptly provide bank balances, transactions, and other account related information to our external and internal customers.
Assist all customers with technical issues such as password resets, log ins, and online navigation of the bank’s suite of electronic services.
Establish and maintain good relationships with customers (internal and external) through interactions or work completed.
Project a positive and professional image of Troy Bank & Trust.
Education / Experience :
Ability to navigate multiple computer programs.
Ability to use Dual monitors.
Excellent attention to detail, prioritization and multi-tasking skills.
Excellent communication skills.
Required Skills / Abilities :
Pay rates for this opportunity will be based upon experience.
Must apply online at https : / / troybankandtrust.com / careers /
At Troy Bank & Trust, we work to provide the best of a local community bank, along with the technology, tools, and resources you would expect to find at a regional one.
We are committed to offering competitive pay and benefits to include an annual discretionary bonus, health / dental / vision insurance, 401k profit sharing, group life insurance, group short / long term disability, paid time off, and education assistance.
Whether it's delivering excellent customer service, being staffed with the best trained employees, maintaining a strong reputation, providing value by offering superior products and services, or engaging in our communities, we strive to ensure we truly are "the only bank you'll ever need!"
Equal Opportunity Employer / Veterans / Disabilities
This is a full-time position of 40 hours weekly. Schedules are determined by the Customer Care Manager and typically fall between the hours of 8 : 00 a.
m. to 6 : 00 p.m. Monday through Friday. Occasional overtime hours may be permitted with prior management approval.
PI239850463
Last updated : 2024-04-23
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