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Bank Operations Representative I

Canandaigua National Bank & Trust

Location:  Canandaigua, New York

What does a Bank Operations Representative I do? 

A Bank Operations Representative I is an elite financial industry professional with expertise in bank operations function processing. This role plays a crucial part in the bank's mission to provide an exceptional customer experience by researching and resolving the department’s processes and issues and supporting customer facing personnel with questions associated with Bank operations processes. Individuals in this role are consistently looking for opportunities to exceed expectations in the marketplace in a way that honors CNB's Core Values.

What is needed to be successful in this role?

• A high school diploma or high school equivalency preferred.
• One year customer service experience.
• Excellent communication skills and strong attention to detail. 
• Proficiency with a PC and associated programs (such as Microsoft Office).
• Strong customer service experience. 

What does a successful first year in this position look like? 

1. Processes wire transfers to Fed and provides quality control on wires, verifying all information is correctly entered.
2. Processes checks and ACH, incoming/outgoing and returned.
3. Sorts and stores bank checks from branches. 
4. Supports functions within the Q2 system including but not limited to; enrollments, additions, deletions, responding to messages, tracking, updating and answering customer requests.
5. Collects customer information to respond to subpoenas and levies. 
6. Process address changes, provide quality control on address changes
7. Balances automated teller machine (ATM) transactions.
8. Supports the mail functions for the organization 
   1. Sorts, delivers, stamps, and coordinates mail efforts. 

What makes working at CNB different? 

At CNB, we are Investing in You.  Our strong corporate culture is based upon seven Core Values: Honesty and Integrity, Responsibility, Teamwork, Respect, Innovation, Professionalism, and Commitment. Our culture nurtures passionate employees and offers great rewards including:

• Medical, Dental, Vision, FSA, HSA options for both part-time and full-time employees.   Medical coverage is also offered for domestic partners.
• Paid Holidays, Vacation, and Sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & Development Opportunities.
• Tuition Assistance.
• Volunteer Opportunities.
• Award Winning Wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 125 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At CNB, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is Investing in You.  If you want to be a part of something special, join us today!

Compensation 

The compensation range for this position is $18.00 -$20.00 per hour. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.