Top Visual Merchandising Executive jobs in Cleveland, OH

VMS, Inc. in Twinsburg is looking to add a new team member to our Customer Relations Team! This position is accountable for receiving all customer and account inquiries and properly communicating appropriate actions to meet customers’ requests. Responsible for providing world-class customer service to all VMS customers, both internally and externally. Serves as point of contact for business issues, returns, orders and servicing of accounts.

Responsibilities:

· Responsible for daily order entry, post sale service including issuing RMA’s, problem solving, shipment notification, order status updates, prioritizing, expediting and maintaining specified timelines.

· Navigates multiple computer, telephone, business systems, email, ERP, order entry, web portals and applications proficiently.

· Must be able to build positive, productive relationships with customers and team members.

· Actively searches and identifies opportunities to involve sales team or proficiently upsells customers in a collaborative team-selling environment.

Minimum Qualifications:

· Excellent phone communication as well as interpersonal, verbal, and professional writing skills required.

· Exceeds at multi-tasking in fast pace work environment.

· Excellent listening skills, problem solving, questioning, analytical and qualitative skills with ability to resolve conflict effectively.

· Strong organization, time management, and multi-tasking skills.

· Self starter with ability to work as part of a team and also independently with minimal supervision and participate in selling processes and training activities.

· Type 60 words per minute or more is a plus.

Education / Experience:

· High School diploma or equivalent required. Associate degree or equivalent preferred with a minimum of 3 years experience in related customer service/order entry role.

· 3 years experience in business-to-business or administrative setting preferred.

· Proficiency with Microsoft suite, including: Word, Excel, PowerPoint and Outlook required.

· Experience using an ERP system (Infor/Syteline) is a strong plus.

· Experience interpreting blueprint drawings and or engineer prints a strong plus.

· Proficient typing and order entry skills required for this position.

Visual Marking Systems, Inc (VMS) is a leader in high performance printing and design of custom product identification labels for Original Equipment Manufacturers (OEM), Corporate Identity & Branding solutions for Point-of-Sale/Point-of-Purchase retail displays, Public Transit signage, and Vehicle Graphics for corporate fleets and commercial vehicles. VMS has more than 50-years of experience creating custom labels and decals, overlays, nameplates, faceplates, safety and warning labels for industrial equipment; banners, signs, window, wall and floor graphics for POS & POP displays; emergency exit and wayfinding signage for transit authorities and vinyl vehicle wraps and corporate branding for commercial fleets. Feel free to visit our website, www.vmsinc.com, for more information.

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Twinsburg, OH 44087: Relocate before starting work (Required)

Work Location: In person